Genesys Developer

pBruxelles, Belgium | Posted on 16/10/2026 /ppWe are looking for an experienced bExpert Genesys Cloud Developer /bto contribute to the development, integration, and continuous improvement of customer engagement and contact centre technology platforms. /ppYou will work on solutions supporting customer interactions across voice and digital channels, ensuring seamless integration between contact centre platforms, internal applications, and external services. /ppWorking closely with architects, developers, business stakeholders, security specialists, and project teams, you will translate business requirements into scalable, secure, and maintainable technical solutions. /ppThis role offers the opportunity to take ownership of complex technical challenges, contribute to architectural decisions, and progressively develop towards a bTechnical Lead /bposition. /ph3Key Responsibilities /h3h31. Development Platform Integration /h3pDesign, develop, test, and maintain solutions supporting customer engagement and contact centre platforms. /ppBuild and maintain integrations between Genesys Cloud and internal or external systems using REST APIs, web services, OAuth 2.0, and event-driven mechanisms. /ppConfigure and develop customer interaction flows, routing logic, automation, and platform integrations. /ppTranslate business requirements and user stories into scalable, robust, and maintainable technical solutions. /ppIntegrate contact centre technologies with enterprise applications, CRM platforms, and other business-critical systems. /ppContribute to the evolution and optimisation of voice and digital customer interaction capabilities. /ph32. Technical Design Problem Solving /h3pParticipate in technical design discussions and recommend pragmatic implementation approaches. /ppAssess the technical feasibility, dependencies, risks, and potential impacts of proposed solutions. /ppInvestigate complex technical incidents, identify root causes, and implement sustainable solutions. /ppApply software engineering best practices to ensure code quality, maintainability, reliability, and performance. /ppContribute to technical documentation, development standards, and knowledge-sharing initiatives. /ppSupport testing activities, release preparation, production support, and monitoring to ensure reliable platform operations. /ppWork closely with developers, business analysts, solution architects, Product Owners, security specialists, and business stakeholders. /ppEnsure that solutions comply with relevant security, privacy, and quality standards. /ppContribute to continuous improvement initiatives across customer engagement and contact centre technologies. /ppStay informed about developments within the Genesys ecosystem, including AI-enabled capabilities such as voice bots and virtual agents. /ppShare technical knowledge and support colleagues in adopting effective development practices. /ppDevelop your technical leadership capabilities, with the opportunity to take on greater responsibility for technical direction and solution design. /ph3Candidate Profile /h3pAt least b5 years of professional software development experience /b. /ppStrong experience designing and developing integrations using REST APIs and web services. /ppGood understanding of OAuth 2.0, authentication, and authorisation mechanisms. /ppExperience working with distributed systems, cloud platforms, and integrations between cloud-based and enterprise environments. /ppAbility to analyse complex technical problems and drive them through to effective, sustainable solutions. /ppStrong understanding of software engineering principles, clean code, maintainability, and development best practices. /ppAbility to translate functional requirements and business needs into technical solutions. /ppExperience working in complex enterprise environments involving multiple systems, teams, and stakeholders. /ppStrong communication, collaboration, and problem-solving skills. /ppProactive, pragmatic, and quality-oriented approach to software development. /ppFluent in either bFrench or Dutch /b, with a professional command of English. /ppHands-on experience with Genesys Cloud CX. /ppExperience with Genesys Platform APIs, Architect, and Data Actions. /ppBackground in contact centre, customer engagement, or telephony technologies. /ppKnowledge of SIP, WebRTC, and voice communication technologies. /ppExperience with digital messaging platforms and omnichannel customer interaction solutions. /ppFamiliarity with event-driven architectures, notifications, and webhooks. /ppExperience with cloud integration platforms and enterprise integration patterns. /ppFamiliarity with API testing tools such as Postman. /ppExperience integrating contact centre platforms with CRM systems or other enterprise applications. /ppExposure to AI-enabled contact centre capabilities, including voice bots and virtual agents. /ph3Working Arrangements /h3pWorking arrangements and on-site expectations to be confirmed. /p