IT Workplace Support

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Arrondissement of BrusselsCapital, Brussels, Belgique MSIG Europe Temps plein

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pMSIG Europe SE is looking for a hands-on and customer-focused Workplace Support Engineer to provide local first-line IT support for our employees. You will be the local face of IT, ensuring users receive professional and timely support while contributing to a secure, stable, and modern workplace environment. /p h3Key Responsibilities /h3 ul liProvide on-site and remote support for IT incidents and service requests. Together with the offsite support from Brno. /li liTroubleshoot and resolve issues related to laptops, mobile devices, Microsoft 365 applications, meeting room technology, and peripherals. /li liSupport user onboarding, offboarding, and workplace device deployment. /li liManage and update tickets through our IT Service Management (ITSM) platform. /li liSupport endpoint management and device compliance using Microsoft Intune. /li liAssist with endpoint security, vulnerability remediation, and device protection using Microsoft Defender. /li liFollow ITSM processes including Incident, Request, Change, Problem, and Knowledge Management. /li liMaintain accurate documentation, asset records, and knowledge articles. /li liWork closely with other IT teams and vendors to ensure excellent service delivery. /li /ul h3What We're Looking For /h3 h3Experience /h3 ul li2+ years of experience in an IT Support, Service Desk, or Workplace Support role. /li liExperience working in a corporate IT environment. /li liFamiliarity with ITSM tools such as ServiceNow, TOPdesk, Jira Service Management, or similar solutions. /li /ul h3Technical Skills /h3 ul liStrong knowledge of Microsoft 365 (Teams, Outlook, OneDrive, SharePoint, Office Apps). /li liGood understanding of Microsoft Intune and endpoint management concepts. /li liKnowledge of Microsoft Defender and endpoint security principles. /li liExperience supporting Windows 11, mobile devices (iOS/Android), printers, and collaboration technologies. /li liBasic understanding of networking concepts including Wi-Fi, VPN, and LAN connectivity. /li /ul h3Personal Skills /h3 ul liStrong customer service and communication skills. /li liProactive and solution-oriented mindset. /li liAbility to prioritize and manage multiple tasks simultaneously. /liliTeam player with a continuous improvement mentality. /li /ul h3Desirable Qualifications /h3 ul liMicrosoft MS-900, MD-102, or SC-900 certifications. /li liExperience supporting hybrid workplace environments. /li /ul h3Why Join MSIG Europe SE? /h3 pYou'll become part of a collaborative IT team that delivers secure, reliable, and modern workplace services across Europe, helping colleagues stay productive and connected every day. /p

IT Workplace Support

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