Family Service Counselor

h3Why Work for Forest Lawn Cemetery Mausoleum ? /h3 pService /p p
- At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual. /p p
- Work with leading experts in the funeral and cemetery profession. /p h3Benefits /h3 p
- Financial assistant programs encouraging employees through education and development in industry related subjects. /p p
- Robust Health and Welfare Plans, and savings account options, designed to support your personal needs, enhance well-being and help navigate lifes challenges. /p p
- Rich 401k and Roth Retirement Plan options available for both Full Time and Part Time employees along with a Company Match. /p p
- Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team. /p p
- Employee Discounts on services, merchandise, and property to help our team members in their time of need. /p h3Culture /h3 p
- We value honesty, courage, integrity, ethical behavior and the development of personal growth. /p p
- We are rooted in the communities to provide a personal touch to every family we serve. /p p
- We believe in the value of funeral and cemetery service, drawing on decades of experience to create the best experience for our families. /p h3Compensation /h3 p
- Eligibility for base hourly pay, plus commissions earned, and incentive potential based on achievement of performance-based goals. /p h3Summary/Objective /h3 pThis position will be responsible for establishing a professional relationship with the client families to ensure all needs are met at the time of need or on a pre-need basis and all options pertaining to interment, cemetery property, and related merchandise and services exceeds the families expectations. /p h3Essential Functions /h3 p
- Performs duties in a professional and caring manner with personal appearance, honesty, integrity and ethical business acumen. /p p
- Provides tours and guides families to the cemetery lot location. /p p
- Builds relationships, ensures excellent service and develops potential referrals while attending services and visitations for client families; schedules and conducts aftercare appointments to ensure client family satisfaction and obtain referrals. /p p
- Ensures compliance within state and industry regulations and in accordance with company policies and procedures by accurately completing required documents, insuring proper interment verification process and conducting random audits. /p p
- Maintains strict adherence to pricing structures, meeting required timelines by submitting all contracts, required documents and payments to the Business Office. /p p
- Reports to the Sales Manager all progress, completes and submits all required reports timely. /p p
- Actively pursues the development of new prospects and community-based contacts by conducting presentations that highlight merchandise, services and the benefits of pre-need arranging at business locations, client family homes and public community events. /p p
- Sustains positive communication and cooperation with all funeral homes, departments and team members to ensure a service that exceeds the family expectations. /p p
- Consistently meets or exceeds company standards in revenue generation to maintain employment and benefits eligibility status. /p p
- Protects confidentiality of company and client family information, including but not limited to sales and marketing programs, materials, names and addresses of client families and any additional related information. /p p
- Participates in all required specific location and company training initiatives. /p p
- Identifies and responds to all hazards at location and on grounds. /p p
- Performs other duties as assigned. /p h3Competencies /h3 p
- Communication Proficiency. /p p
- Teamwork Orientation. /p p
- Detail Orientation. /p p
- Thoroughness. /p p
- Customer Service Orientation. /p p
- Time Management. /p h3Required Education, Experience, Certifications and Licensure /h3 p
- Four-year degree or equivalent combination of education, training and experience preferred. /p p
- Prefer college degree or some college required. /p p
- Proven track record of success in outside sales production strongly preferred. /p p
- May require the possession (or ability to obtain) an insurance license as required by applicable state law. /p p
- Valid state issued drivers license in good standing and acceptable driving record. /p h3Additional Eligibility Qualifications /h3 p
- Ability to read, write and speak English fluently. Bilingual is a plus. /p p
- Attend and perform work in a professional and courteous manner in accordance with the employers requirements. /p p
- Demonstrated willingness to participate in growing market share through community involvement. /p p
- Proficient in Microsoft Office Suite (Outlook, Word, Excel, Access and PowerPoint) preferred /p p
- Tactful and professional when dealing with com