Technical Support Specialist – EV

Il y a 5 heures

Harelbeke, Flanders, Belgique Smappee Temps plein

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ph3Responsibilities /h3ulliYou will provide 2nd line support to installers and partners via a ticketing system, by telephone and by e-mail. /liliWhen Smappee installers encounter problems during the installation or configuration of our products, you will actively help to find solutions through hands‑on troubleshooting and debugging. /liliYou will support our installers and partners by answering technical questions and guiding them in solving problems experienced by their end customers. /liliYou will get to know our hardware and software products thoroughly so that you can confidently advise and support our customers. /liliYou will interpret and analyse communication protocols (e.g. Modbus, MQTT, OCPP, etc.) to identify the root cause of technical issues. /liliYou will manage and follow up on RMA processes, ensuring smooth handling of returned products and close communication with relevant teams. /liliYou will train and coach internal colleagues to strengthen their technical knowledge and ensure consistent service quality. /liliYou will collect and analyse customer feedback to identify and address recurring issues. /liliYou will work closely with the RD and Sales departments to enable product improvements and contribute to technical documentation. /li /ulh3Requirements /h3ulliYou have a degree/bachelor's degree in electrical engineering, electromechanics or equivalent through experience. /liliExperience in a technical support role (preferably 2nd line) is a big plus. /liliYou have an affinity with electronic installations or possibly IT, networks, and can diagnose problems quickly. /liliYou can handle time pressure well and set the right priorities when handling tickets. /liliYou enjoy working in a team and with customers and are a real problem solver. /liliYou have excellent communication skills in Dutch or French and English. /liliYou have a “green” heart and believe in renewable energy. /li /ul /p

Technical Support Specialist – EV

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