Software Solution Specialist

Il y a 8 heures
Arrondissement of BrusselsCapital, Brussels, Belgique Xintas Temps plein
pThe Users Support product is part of the Digital Workplace product line. The team's primary mission is to deliver robust, user-friendly tools which empower other products and teams within the company to deliver great support services. Our team is providing second-level support for the Service Management tools and also customizes workflows to offer a service “clé en main” to several key users in the business. /p pThe main tool in the product is Ivanti Service Manager, where the Group staff members can submit their requests, and support agents handle and resolve the tickets. As our scope is expanding, we're looking for a new Software Solution Specialist to join the team. /p h3Tasks /h3 ul liImplementation/development of functional and technical customer requirements through configuration or scripting in the user support tools, /li liEnsuring operation and software maintenance together with the team, /li liAdvise key users on IT service management issues and best practices when using the tool, /li liParticipate in the end-to-end activities of new developments and configurations /li liInitiating and participating in further developments and improvements of the software, /li liOngoing support with the integration of the software into the application and system landscape of the Group. /li liSupporting the testing and training of end users, /li /ul h3Ideal Profile /h3 ul liUniversity degree in business informatics, computer science or comparable /li liAt least 3 years of experience with and up-to-date knowledge of service management tools (preferably Ivanti Service Manager) /li liKnowledge of ITIL-based service management /li liExperience with Java Script /li liSound experience in planning, development, operation and further development of applications or software systems (standard or customized software) /li /ul h3Addiontal assets /h3 ul liKnowledge of similar service management tools such as Service Now or Zendesk /li liExperience with MS SQL, SOAP and REST API /li liExperience in IT operations management /li liGood understanding of agile methods /li liLanguages: Fluent in English, Good level of Dutch and/or French and/or German is a plus /li liProactive, good analytical skills. /li liGood team player and able to work autonomously /li /ul

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