Customer Success Lead

ppSemactic provides SEO and GEO software solutions with personalized support to help digital teams improve online visibility and manage SEO projects effectively. /p pAs a Customer Success Lead at Semactic, you will structure and lead the customer success function, manage a team of CSMs, oversee strategic accounts, and drive client satisfaction, retention, and growth in SEO and GEO offerings. This senior role involves close collaboration with founders, product, and sales teams in a fast-growing European SaaS scale-up based in Belgium. /p h3Job Description /h3 h3Customer Success Lead /h3 pbPermanent contract /b /p pbPartial remote /b /p pbSenior /b /p h3Join Semactic as a Customer Success Lead
- SEO GEO /h3 pbLocation /b: Based in Belgium, with remote work flexibility. /p pSemactic is a leading European SaaS platform for bSearch Activation /b. Our mission is to empower marketing teams to transform SEO and GEO (Generative Engine Optimization) data into concrete and measurable results. /p pWe combine a powerful and intuitive platform with expert support to improve brand visibility, both on Google and in AI-generated responses. /p pIn a context of strong growth, we are looking for a bCustomer Success Lead /b to structure and lead our customer approach, both for our GEO offering and for our established SEO platform. /p pbScope /b: Leadership, Account Management, Customer Success, Strategy, Innovation /p pbHybrid: /b Flexible remote work options /p pbExperience /b: Minimum 4-6 years of experience as a CSM, Account Manager, Team Leader, or Digital Marketing Manager /p pbLanguages /b: French, with a very good level of English required. /p h3Your role: /h3 pAs a bCustomer Success Lead /b, you will be responsible for the satisfaction, retention, and growth of our client portfolio. You will manage a team of CSMs, directly oversee certain strategic accounts, and play a key role in the continuous improvement of the customer experience and our offerings. /p pYou will be involved throughout the entire customer lifecycle — from onboarding to expansion — and will work closely with the founders, the product team, the expert team, and the sales team. /p h3Your

Responsibilities:
/h3 ul liStructure and manage the bCustomer Success function /b (organization, processes, service quality). /li liSupervise and develop the CSM team (recruitment, coaching, monitoring). /li liDirectly manage a portfolio of bstrategic clients /b (GEO or SEO). /li liDefine and monitor KPIs related to adoption, retention, and customer satisfaction. /li liParticipate in onboarding, support, and bgrowth of the client portfolio /b (upsells, renewals) and implement churn prevention strategies. /li liOrganize and lead steering committees, performance reviews, and key strategic meetings. /li liCollaborate with the product team to provide structured and prioritized customer feedback. /li liIdentify areas for continuous improvement and contribute to the evolution of our model. /li /ul h3Our Package: /h3 pA high-impact role in a bfast-growing tech scale-up /b. /p pA passionate, talented, and friendly team /p pContinuous learning opportunities – online and at industry events – to develop your skills /p pA high degree of autonomy, a culture based on trust and focused on results /p pAn attractive package including meal vouchers, Alan health insurance, and a 13th month salary. /p pAn annual bonus based on the achievement of collective and individual objectives /p pA pleasant working environment in Nivelles (soon Louvain-La-Neuve), with the possibility of teleworking 2 days a week. /p h3We’re looking for you if you have: /h3 ul liMinimum b5 years of experience /b in digital marketing or in a SaaS environment, including b2 years in a management or team leadership role /b. /li liSolid understanding of bsearch marketing (SEO or GEO) /b and a strong interest in digital innovation. /li liDemonstrated ability to manage multiple client projects simultaneously, with various stakeholders (business, tech, C-level). /li liResults-oriented approach and ability to structure measurable action plans. /li liExcellent written and verbal communication skills, with strong interpersonal and teaching skills. /li liFluency in French or Dutch, and a very good level of English. /li liUniversity degree in marketing, communications, management, or equivalent. /li /ul h3Our recruitment process /h3 pbInitial Phone Screening /bbr/30-minute phone screening to align on expectations and motivations /p pbInterview with a founder and a member of the business team /b at our offices, including a short case study. /p pbOffer onboarding /b – fast turnaround, guaranteed transparency. /p h3Do you want to join a company where customer success is a strategic pillar, not just a support function? /h3 pbJoin us and help shape the future of Search /b /p /p