Senior Service Desk Agent

pAre you ready to shape the future technological landscape in Europe? /p pWe are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: /p h3Job Description /h3 pAre you ready to discover the role of abService Desk Agent /bin Netcompany? /p pbAs a Service Desk Agent, you will: /b /p ul liProvide first and second line Digital Workplace support to end users across multiple communication channels. /li liHandle user interactions via phone, ticketing systems, chat, email, and messaging platforms. /li liAssist users with software, applications, devices, and IT service-related inquiries. /li liLog, categorize, and prioritize incidents and service requests in accordance with established procedures. /li liMonitor and follow up on incidents and user requests to ensure timely resolution and customer satisfaction. /li liEscalate complex technical issues to appropriate support teams while maintaining clear communication with users. /li /ul h3Qualifications /h3 pbWhat would make you a fit for the role: /b /p ul libAt least 6 years of experience in a similar role in IT Service Desk / User Support, including second line support and workplace management in a demanding environment. /b /li liStrong expertise in Windows 10+ workstation support, Microsoft 365/Office applications and common workplace tools and peripherals. /li liGood knowledge of Active Directory, basic Windows/Linux server concepts, networking fundamentals, backup/restore, antivirus, patching and software deployment. /li liExcellent communication and interpersonal skills; able to explain complex issues in simple terms and handle user complaints professionally. /li liStrong analytical and troubleshooting skills, with the ability to work under pressure, manage priorities and meet tight deadlines. /li libExcellent knowledge of English and French (spoken and written). /b /li liITIL certification is required; additional technical certifications such as Windows 10 MCSA, Microsoft 365 Modern Desktop Administrator, IT Helpdesk/Google IT Support, MOS or equivalent are strong assets. /li /ul h3Additional Information /h3 pbBeing a part of the Netcompany team, you will be provided with: /b /p ul liOpportunity to work in a modern environment. /li liCompetitive compensation benefits package /li liMobility budget or commuting allowance (if applicable) /li liWell-being activities (on premises) /li liContinuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings) /li liPersonalized development plan for targeted career growth /li /ul pIf you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be /p pBy joining Netcompany bBelgium /b, you will be an integral part of a distinguished team of b600+ /b tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth. /p p#LI-CF /p pWe ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience. /p