pDesktop Support Engineer L2 | Windows, Intune Microsoft 365 | Dutch Speaker /p pbLocations: /b Brussels, Rotselaar and Wevelgem Belgium (100% onsite, 5 days per week) /p pbContract Duration: /b 12 months /p pbStart Date: /b ASAP /p pbExperience: /b 5+ years /p pbLanguage: /b Dutch / Flemish mandatory /p pbEmployment Type: /b Contract /p h3About the Role /h3 pWe are looking for an experienced bDesktop Support Engineer (L2) /b to join a 12-month IT support project in Belgium, with positions available in Brussels, Rotselaar and Wevelgem. /p pThe ideal candidate will have strong hands‑on experience with bWindows 10/11, Microsoft 365, Microsoft Intune, End-User Computing (EUC), and mobile device management /b. /p pYou will provide technical support to end users, troubleshoot hardware and software issues, manage IT incidents, and ensure the smooth operation of workplace technology. /p pThe role offers a bhybrid working arrangement /b, combining onsite support in Brussels with remote working. /p h3Key Responsibilities /h3 h3Desktop End-User Support /h3 ul liProvide L2 technical support for Windows laptops, desktops, and peripherals. /li liTroubleshoot hardware, software, operating system, and application-related issues. /li liSupport Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office. /li liPerform device installations, upgrades, replacements, and configuration. /li liManage device enrollment, configuration, and troubleshooting through Microsoft Intune. /li liSupport hardware lifecycle management and IT asset tracking. /li liProvide technical support for Apple iPhones and iPads. /li liSupport Android smartphones and tablets. /li liConfigure and troubleshoot mobile applications, email, Teams, and VPN connections. /li liManage mobile device enrollment and configuration using Intune or other MDM solutions. /li liTroubleshoot mobile device connectivity, security, and application issues. /li /ul h3Microsoft Teams Rooms Meeting Room Support /h3 ul liSupport Microsoft Teams Rooms and video conferencing solutions. /li liTroubleshoot meeting room equipment, including cameras, microphones, speakers, and displays. /li liPerform pre-meeting technical checks to ensure meeting rooms are fully operational. /li liProvide technical assistance during important meetings and executive presentations. /li liCoordinate with audiovisual vendors to resolve complex issues. /li /ul h3Infrastructure Network Support /h3 ul liProvide onsite technical assistance to infrastructure, network, security, and server teams. /li liSupport equipment installation, cable patching, hardware replacement, and connectivity checks. /li liTroubleshoot basic LAN, Wi‑Fi, TCP/IP, and VPN‑related issues. /li liAssist with workplace technology upgrades and infrastructure improvement projects. /li liAct as the primary IT support contact for end users. /li liManage incidents and service requests using ServiceNow or similar ITSM tools. /li liTroubleshoot and resolve L2 technical issues within agreed SLAs. /li liMaintain accurate IT asset inventories and CMDB records. /li liParticipate in technology refresh projects, IT audits, and process improvements. /li /ul h3Required Skills Experience /h3 ul lib5–10 years of experience /b in Desktop Support, IT Support, End-User Computing, or Workplace IT Services. /li liStrong hands‑on experience with bWindows 10/11 /b. /li liExperience supporting bMicrosoft 365, Outlook, Teams, OneDrive, and Office applications /b. /li liPractical experience with bMicrosoft Intune and Mobile Device Management (MDM) /b. /li liExperience troubleshooting laptops, desktops, printers, and workplace peripherals. /li liExperience supporting bApple iOS and Android devices /b. /li liFamiliarity with Microsoft Teams Rooms and video conferencing equipment. /li liBasic networking knowledge, including LAN, Wi‑Fi, TCP/IP, and VPN. /li liExperience using bServiceNow or equivalent ITSM ticketing systems /b. /li liUnderstanding of incident management, troubleshooting, and SLA compliance. /li liStrong communication, problem-solving, and customer service skills. /li libProfessional Dutch/Flemish language proficiency is mandatory. /b /li liAbility to work in a bhybrid arrangement in Brussels, Belgium /b. /li /ul h3Good to Have Skills /h3 ul liExperience supporting Microsoft Teams Rooms and audiovisual technologies. /li liFamiliarity with ITIL processes and IT service management. /li liKnowledge of endpoint security and device compliance policies. /li liExperience supporting enterprise IT environments. /li liKnowledge of IT asset management and CMDB processes. /li liFamiliarity with Active Directory and Microsoft Entra ID. /li liExperience providing technical support to VIP users and executives. /li /ul
