Service Delivery Manager

h3Service Delivery Manager (m/f/x) /h3 /brpDamovo delivers professional services and technology solutions that help organisations communicate, collaborate and operate more effectively. We work closely with our customers to provide reliable, high-quality ICT services and build long-term partnerships based on trust, accountability and continuous improvement. /p /brpAs a bService Delivery Manager (m/f/x) /b at bDamovo Belgium /b, you will be responsible for ensuring the effective delivery and ongoing management of services for our customers. You will act as a key point of contact for service-related matters, building strong customer relationships and ensuring that agreed service levels, contractual commitments and customer expectations are consistently met. /p /brpThis role requires a strong understanding of the local Belgian customer environment, excellent stakeholder management skills and the ability to connect operational delivery with customer and business needs. /p /brh3Key Responsibilities /h3 /brul /brliTake ownership of the delivery and performance of contracted services, ensuring alignment with agreed service levels, contractual obligations and customer expectations /li /brliBuild and maintain strong relationships with customer stakeholders, acting as a trusted point of contact for service delivery matters /li /brliMonitor service performance, identify potential risks and proactively address issues that could affect service quality or customer satisfaction /li /brliManage service-related escalations, ensuring clear communication, appropriate prioritisation and effective follow-up through to resolution /li /brliEnsure service delivery processes are followed and that service commitments are consistently met /li /brliDevelopment of customer relationships and underlying contracts at commercial level /li /brliWork closely with Account Managers to support customer retention, strengthen relationships and identify opportunities to improve the overall customer experience /li /br /ul /brh3Experience and Skills we value /h3 /brul /brliProven experience in service delivery management, IT service management or a similar customer-facing role within an ICT, telecommunications or managed services environment /li /brliProfessional certification in ITIL (\"Information Technology Infrastructure Library\") /li /brliExperience managing customer relationships and coordinating service delivery across multiple technical and operational teams /li /brliGood understanding of service level agreements (SLAs), service performance reporting, incident and escalation management, and continuous improvement /li /brliStrong stakeholder management and communication skills, with the confidence to engage with both operational teams and senior customer representatives /li /brliAbility to analyse service performance data, identify trends and translate findings into practical actions /li /brliStrong network in the Belgian ICT environment, with the ability to build and maintain close relationships with local stakeholders /li /brliProfessional proficiency in Dutch and French, with a good command of English, depending on the language requirements of the customer portfolio /li /brliYou must be eligible for EU Security Clearance (at least 5 years of EU nationality in required) /li /br /ul /brh3What

We Offer
/h3 /brul /brliThe opportunity to take ownership of service delivery and make a tangible impact on customer satisfaction /li /brliA collaborative working environment with experienced colleagues across service delivery, technical operations and account management /li /brliThe opportunity to contribute to service improvement and the development of long-term customer partnerships /li /brliA role within an international ICT services organisation with opportunities to develop your expertise and professional network /li /br /ul