ICT Functional Analyst

Great assignments await you with our key account clients in rich and varied environments

We are looking for an experienced ICT Analyst / Functional Business Analyst to join a cross-functional Agile product team working on business-critical applications supporting commercial operations and energy flow planning .

The Analyst will cover the full product lifecycle: business requirements, functional analysis, modelling, user stories, functional testing, UAT, deployment and production support .

The application landscape covers processes such as customer onboarding, contracting, demand processing, flow planning, network balancing, billing, invoicing, data publication, reporting and B2B messaging , within a complex and regulated European energy environment.

The role requires close collaboration with business stakeholders, end users and developers , with a strong focus on product quality, regulatory evolution and future energy carriers such as hydrogen and biomethane .

Your missions:

• Understand and challenge business and customer needs and translate them into valuable and feasible product evolutions.
• Gather, analyse and clarify requirements through workshops and stakeholder interviews .
• Translate requirements into functional solutions and conceptual models aligned with the existing application architecture.
• Collaborate closely with developers and other product team members throughout the delivery lifecycle.
• Support the implementation of new features and regulatory changes .
• Contribute to functional testing, UAT, deployment and post-production support .
• Support the continuous evolution of the applications towards new energy and low-carbon use cases .
• Contribute to knowledge sharing and continuous improvement within the team.

Your activities:

• Analyse and document business and functional requirements .
• Create use case diagrams, activity diagrams and information models .
• Use UML and BPMN for functional and process modelling.
• Refine requirements into clear user stories and contribute to effort estimation.
• Participate in backlog refinement, sprint planning, daily stand-ups, reviews and retrospectives .
• Create and execute functional test scenarios .
• Conduct demos and training sessions and provide clear documentation.
• Handle service requests and production issues and propose improvements.
• Work closely with business and technical teams to ensure effective and sustainable solutions.

You have the following skills:

Must Have

• Proven Functional Analysis / Business Analysis experience.
• Strong analytical and problem-solving skills .
• Proven experience with UML and BPMN .
• Experience with modelling and documentation tools such as Sparx Enterprise Architect and Confluence.
• Good knowledge of relational databases and ability to write simple SQL queries.
• Experience working in Agile environments , such as Scrum, SAFe, LeSS or similar.
• Familiarity with Azure DevOps or Jira for backlog and sprint management.
• Proven ability to work in cross-functional teams and collaborate closely with developers.
• Excellent communication and stakeholder management skills with technical and non-technical stakeholders.
• Degree in Computer Science, Engineering, Business or a related field .
• Good command of French or Dutch , with willingness to improve the other language.

Nice to Have

• Experience within energy, utilities, infrastructure or another regulated environment .
• Understanding of energy flow planning, transmission, storage or terminalling processes .
• Knowledge of processes such as contracting, demand processing, network balancing, billing, invoicing, reporting or B2B messaging .
• Exposure to Belgian or European regulatory requirements .
• Knowledge of the European energy market .
• Interest or experience in hydrogen, biomethane or other low-carbon energy carriers .
• Experience with complex, business-critical application ecosystems .
• Experience with functional testing, UAT, production support, demos and end-user training .

Mindset

• Product-focused , with attention to real business and user value.
• Collaborative , comfortable working across business and IT.
• Curious and proactive , able to challenge requirements and look beyond the initial request.
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