Information Technology Support Manager
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IT Support Manager – Brussels, Belgium (Hybrid)
Experience: 5+ Years
Application Deadline: 14 October 2026
About the Opportunity
We are seeking an experienced IT Support Manager for an opportunity supporting the European Commission in Brussels, Belgium.
The successful candidate will collaborate with technical teams and key stakeholders to manage, implement, and continuously improve IT support operations and IT Service Management (ITSM) processes.
This is a hybrid opportunity requiring on-site presence in Brussels. Candidates must be based in Belgium or willing to relocate.
Key Responsibilities
- Organize, implement, and improve information systems support operations.
- Design, implement, and continuously improve ITSM processes, including Incident Management, Request Fulfilment, Problem Management, and Knowledge Management.
- Develop and maintain knowledge bases, user manuals, wiki pages, and technical support documentation.
- Provide technical guidance and assistance to business users.
- Monitor ticket quality, resolution times, service levels, and overall support performance.
- Identify opportunities to improve IT support processes, service quality, and operational efficiency.
- Coordinate with technical teams, business users, and relevant stakeholders.
Required Qualifications & Skills
- University degree in Information Technology or a related discipline.
- Minimum 5 years of relevant IT professional experience.
- Strong knowledge of ITIL principles and IT Service Management (ITSM).
- Practical experience with Incident, Request, Problem, and Knowledge Management.
- Experience in end-user support, troubleshooting, and stakeholder coordination.
- Familiarity with ServiceNow, Jira, or similar IT service management tools.
- Experience developing and maintaining technical documentation, knowledge bases, and collaborative platforms.
- Strong analytical, communication, and problem-solving abilities.
- Excellent command of English.
Relocation: Candidates must currently reside in Belgium or be willing to relocate.
Eligibility: Due to project security clearance requirements, this opportunity is restricted to eligible EU candidates, subject to confirmation of the applicable nationality and clearance requirements.
What We Offer
- Opportunity to work on a project supporting a major European institution.
- International and multicultural working environment.
- Collaboration with experienced IT professionals.
- Competitive remuneration based on experience and the agreed contractual arrangement.
- Opportunity to contribute to the continuous improvement of IT support services.
Application Deadline: 14 October 2026
All applications will be treated confidentially.
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