C003510 COO/SSAM: Account Management Assistant

il y a 3 semaines

Brussels, Belgique EMW, Inc. Temps plein

Deadline Date: Monday 22 April 2024

Requirement: COO/SSAM: Account Management Assistant

Location: Brussels, BE

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 945

Required Start Date: 3 June 2024

End Contract Date: 31 December 2024

Required Security Clearance: NATO SECRET

Duties and Role:

Under the direction of the Senior Assistant Service Level Management, the incumbent will perform duties such as the following:

  • Assist in the development of jointly owned Customer Agreements, e.g. Service Level Agreements (SLA)/Service Support Packages (SSP), Price Proposals
  • Assist in actions that aim to improve internal and external stakeholder relations and open communications
  • Understand Customer's business and needs, and support a joint and coordinated approach to requirement coherence within a given portfolio of Customer Agreements.
  • Assist in the management of Business Intake for supported Customers and deliver Price/Project Proposals for supported Customers in accordance with the relevant processes and Direction & Guidance by Management and Governance.
  • Assist in ensuring that the formal NCI Agency Customer Agreements are in line with expectations of Customers.
  • Assist in the monitoring of in-year execution of Agreements once they are in force, including customer issue/problem handling and participating in review meetings.
  • Assist the Senior Assistant in the NCI Agency, COO and Branch business planning process.
  • Assist in providing reporting material as required.
  • Assist in building and maintaining a Customer CRM picture that will help the rest of the agency to understand the Customer's responsibilities, key players, issues, forecast, satisfaction levels, key initiatives, etc.
  • Assist in engaging with both Customers and relevant stakeholders for the resolution of issues should they arise, including supporting the complaint handling process.
  • Assist the Senior Assistant in contributing to the development of the Demand Forecast, based on the understanding of Customer Requirements; the improvement of all management processes, liaising with other relevant stakeholders as necessary. This includes development and implementation of relevant SOPs, Reporting Metrics Measures and KPIs; the planning and prioritization of activities in the Account;
  • Performs other duties as may be required

Requirements

Skill, Knowledge & Experience:

  • The candidate must have a currently active NATO SECRET security clearance
  • Higher vocational training in a relevant discipline leading to a professional qualification with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience.
  • Demonstrable knowledge, experience and understanding of Customer Management and skills in negotiation; must have a sense of diplomacy and propriety in order to work harmoniously with colleagues and other staff, in an international environment, as well as with staff from private scientific/industrial organisations as required.
  • Proven ability to effectively communicate orally and in writing with excellent briefing and presentation skills and the ability to produce clear and concise reports; English is the working language of the Agency;
  • Experience working in a multilateral environment or an environment with a variety of stakeholders from multi-cultural backgrounds;
  • Proven ability to successfully prioritise work, and manage staff;
  • Proven experience in the use of computer-based support tools with an emphasis on Microsoft Office and planning tools; Strong knowledge in Excel and Word; Knowledge of SharePoint or equivalent would be useful;
  • Experience in preparing reports to staff and management; Ability to take initiative, and a flexible approach to responding reliably and competently to changing requirements;
  • Highly developed sense of responsibility and accountability, with an ability to work with minimum supervision;

Competencies or Personal Attributes:

  • Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.
  • Following Instructions and Procedures - Appropriately follows instructions from others without unnecessarily challenging authority; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organisation; complies with legal obligations and safety requirements of the role.
  • Writing and Reporting - Writes convincingly; writes clearly, succinctly and correctly; avoids the unnecessary use of jargon or complicated language; writes in a well-structured and logical way; structures information to meet the needs and understanding of the intended audience.
  • Relating and Networking - Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others.
  • Coping with Pressures and Setbacks - Maintains a positive outlook at work; works productively in a pressurized environment; keeps emotions under control during difficult situations; handles criticism well and learns from it; balances the demands of a work life and a personal life.

Desirable:

  • Experience in the P3SM domain, including the provision of Portfolio Management support;

  • Coo/ssam: Account Management Assistant

    il y a 7 jours

    Brussels, Belgique Vector Synergy Temps plein

    **Location**: Brussels, Belgium **Security Clearance**: NATO Secret **Reference No**: C003510 / Brussels **Skills, knowledge, experience required**: - Higher vocational training in a relevant discipline leading to a professional qualification with 3 years’ post-related experience; - Or a secondary educational qualification with 5 years’...

  • Coo/p3m Account Management Assistant

    il y a 4 semaines

    Brussels, Belgique Enterpryze Consulting Ltd. Temps plein

    **COO/P3M Account Management Assistant (External Customers Section) - **Working Location**:Brussels, Belgium** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - Higher vocational training in a relevant discipline leading to a professional...

  • C003062 SLA/SSP Account Manager

    il y a 2 semaines

    Brussels, Belgique EMW Temps plein

    Deadline Date: Monday 13 May 2024Requirement: SLA/SSP Account Manager (OPEX) 2024Location: Brussels, BEFull Time On-Site: Yes Time On-Site: 100%Total Scope of the request (hours): 1321Required Start Date: 16 June 2024End Contract Date: 31 December 2024 Required Security Clearance: NATO SECRETDuties and Role:Under the direction of Branch Chief perform duties...

  • Project Manager Digitalization

    il y a 4 semaines

    Brussels, Belgique Umicore Temps plein

    **Belgium - Brussels** **Rechargeable Battery Materials** **Information Technology** **Gepubliceerd op 13-06-2023** Project Manager Digitalization (RBM COO) **_ Location: Brussels (Belgium)_** **_ Rechargeable Battery Materials_** **_ Information Technology_** About Umicore About Rechargeable Battery Materials (RBM) What you will be doing As a...

  • Coo Strategy

    il y a 4 semaines

    Brussels, Belgique Umicore Temps plein

    **Belgium - Brussels** **Purchasing and Transportation** **Strategy** **Gepubliceerd op 17-05-2023** **About Umicore** **About Rechargeable Battery Materials** We are all on the move. Umicore’s rechargeable battery materials (RBM) give people autonomy and connectivity. We are a pioneer in battery materials that give added range and performance to...

  • Coo/p3m Account Management Assistant

    il y a 4 semaines

    Brussels, Belgique Spektrum Temps plein

    Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Who we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...

  • Senior Business Manager

    il y a 6 jours

    Brussels, Belgique 3W Select Interim Management Temps plein

    **Senior Business Manager**: CEO / COO / General Management IBrussel I40 uur Our Client is a global financial services provider with services predominantly in the insurance and asset management business. They are currently looking for a **Senior Business Manager** to support the team. The Senior Business Manager's primary role is to support the COO across...

  • Assistant Account Manager

    il y a 4 semaines

    Brussels, Belgique Signify Temps plein

    Job Title Assistant Account Manager (Consumer Lighting) **Job Description**: We are Signify, the new company name of Philips Lighting. We’re leading the ongoing development of connected lighting systems and services. By leveraging the Internet of Things, we’re transforming buildings, urban places, and homes. Our passion for sustainability makes us one...

  • Dutch Speaking Financial Controller

    il y a 3 jours

    Brussels, Belgique Manhattan Group Temps plein

    Currently recruiting for an experienced **Financial Controller**, taking control of the Finance and Accounting functions of a hotel opening in Den Haag in 2024. **Assistant Financial Controllers or Assistant Finance Managers who have the drive and determination to work as a department head will be considered for the appointment.** Preparation and...

  • Account Management Assistant

    il y a 3 jours

    Brussels, Belgique Enterpryze Consulting Ltd. Temps plein

    **Account Management Assistant (Exercises and Operations) - **Working Location**:Brussels, Belgium** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - Higher vocational training in a relevant discipline leading to a professional...

  • Head of Project Management

    il y a 4 semaines

    Brussels city, Belgique Page Executive Temps plein

    About Our Client Regulated by FSMA, our client is an International fintech company that brings technology, digital & financial innovation to capital markets, serving tier 1 Insurance companies, Reinsurance companies, Asset Managers and Investment banks worldwide.Being part of an international banking group, the company operates under strong governance and...

  • Finance Business Advisor Coo

    il y a 2 jours

    Brussels, Belgique ING Temps plein

    Finance Business Advisor COO Employé / CDI | Finance & Comptabilité & Gestion | Expérimentés | Belgique | Bruxelles | 16 | **Finance Business Advisor COO** **Technical data function** **Brussel** **Possibility of 50 % work from home on the basis of a team agreement** **Function Class: 16** **Function Title : Finance Advice Expert III** **Full time...

  • Private Banking Assistant

    il y a 1 semaine

    Brussels, Belgique Lombard Odier & Cie Temps plein

    A career at the Lombard Odier Group is something to be proud of. Our mission is to protect and grow our clients’ wealth - but not by any means necessary. Sustainability is at the heart of everything we do and we treat our clients’ wealth as if it were our own. We protect our clients’ assets for the long-term using expertise and innovation, all...

  • Account Manager

    il y a 4 semaines

    Brussels, Belgique Opus Recruitment Solutions Temps plein

    **Account Manager** **Sales & Business Development** **Tech | Software** **Storage | Network | Security** I am working with a global leading tech company seeking a highly motivated and experienced individual to join their team in an Account Manager role. As part of our team, you will be responsible for **identifying** and **pursuing new business**...

  • Account Manager

    il y a 7 jours

    Brussels, Belgique Business & ICT Consulting Temps plein

    Job Title: IT Training Account Manager Languages required: NL/FR/EN **Responsibilities**: - Develop and maintain strong relationships with key clients, including regular check-ins and proactive account management - Identify and pursue new business opportunities within existing and potential clients, including upsell and cross-sell opportunities -...

  • Account Manager

    il y a 3 jours

    Brussels, Belgique SoftwareOne Temps plein

    Why SoftwareONE?: The role: Our Belgian Sales team is searching for an experienced Account Manager with a proven track record within European Institutions who will start providing ongoing sales support to existing customers, managing the customer relationship and customer satisfaction. This role implements and executes the account strategy. You will develop...

  • Account Manager

    il y a 2 jours

    Brussels, Belgique Vias Institute Temps plein

    Offres d'emploi - Account Manager **Account Manager**: L’institut Vias est un centre de connaissance indépendant actif dans les domaines de la sécurité routière, de la sécurité et de la mobilité. L’une de nos activités consiste à soutenir tant les entreprises que les instances locales pour la réalisation de projets de sécurité (routière)...

  • Account Manager

    il y a 3 jours

    Brussels, Belgique Viva Wallet Temps plein

    Do you have a background in Sales, and looking to build a sales career with a technology related solution with one of the most innovative and fastest growing companies within digital payments? **Why should I apply?** - We will teach you payments. - You will benefit from career routes into sales management, corporate sales and operations. - Build your value...

  • Account Manager

    il y a 6 jours

    Brussels, Belgique Select Temps plein

    En tant qu'account manager pour notre client, vous travaillez dans les régions de Bruxelles et de Wallonie. - Vous présenterez des nouveaux produits, concepts et promotions aux distributeurs existants - Vous êtes la personne de contact pour les clients - Vous prospectez pour trouver de nouveaux clients - Vous avez une excellente connaissance du français,...

  • Account Manager

    il y a 2 jours

    Brussels, Belgique HH Global - External Careers Portal Temps plein

    Purpose of the job As the Account Manager you will work closely with our pharma clients Pfizer and Sanofi located in Belgium to deliver print and POS services to a professional level, whilst developing that client relationship further on process standardization, product re-engineering, creative ideation, tailored sourcing strategy and in-depth service. The...