Service Management Specialist

il y a 2 semaines


Zaventem, Belgique Next-Link Temps plein
Job Description
Service Management Specialist - 3-month contract - Brussels

One of our important clients is currently looking for a Service Management Specialist for a 3-month contract in Brussels. Rate is negotiable.

Please find the spec below :

The Service Manager takes - within his/her specific domain - care of the ITIL sub- domains.
The service manager is accountable and responsible for the delivery for one or more service(s) on THE ENTIRE LIFECYCLE. This lifecycle includes the stage of the STRATEGY, DESIGN, TRANSITION, OPERATIONS and CONTINUAL IMPROVEMENTS. To accomplish this accountability and responsibility, this function is divided in several ROLES supported by a lot of PROCESSES in the different stages.

Requirements- Knowledge and complexity
- Knowledge level Bachelor or equivalent through experience
- Relevant work experience of 8-10 years
- Working-in period of 6 months
- Extensive knowledge of SLA management
- Thorough knowledge of Service Management in the assigned domain
- Thorough knowledge of ITIL /IT4IT Service Management
- Thorough knowledge of processes both internally and at customer sites
- Knowledge of Service Reviews and SLA/OLA report formatting and interpretation
- Knowledge of negotiation techniques
- General knowledge of IT
- Knowledge of (software) products within own (professional) area
- Knowledge of current and specific software
- Knowledge of the structure and internal (working) procedures of the organisation

If this is of interest to you please send me your CV and I will contact you as soon as possible with further details.

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