Life Ops Team Leader
il y a 2 semaines
Description
- You demonstrate relevant business expertise and a high-level understanding of life operations business.
- You cultivate a positive team climate and ensure motivation remains high among team members.
- You lead a small to medium-sized team, managing and coaching team members with the support of higher management.
- You oversee basic people management duties, including capacity management, resource organization, volume management, handling ad hoc requests, posting requisitions, and leading recruitment efforts.
- You ensure continuous people development through regular one-on-one sessions, coaching, and process performance reviews throughout the year.
- You translate departmental goals into SMART objectives and ensure the team meets them within agreed deadlines, prioritizing quality, quantity, and client/broker priorities.
- You collaborate with the Life manager to co-create strategies and contribute to the overall strategy of the team.
- You identify and assess the need for procedural enhancements and improvements, ensuring they align with evolving business needs.
- You instill a customer-focused attitude within the team by identifying and addressing the needs and expectations of clients and brokers, actively proposing innovative solutions to enhance the customer experience.
Profile
- You possess knowledge of Technical Life operations processes, which is a valuable asset.
- You demonstrate a keen understanding of how actions and decisions impact business results.
- You prioritize people management while seamlessly transitioning between project management and a people-centric approach.
- Your understanding and management of risks include basic risk assessment, incident logging, and tracking action plans.
- You excel in both oral and written communication.
- You adeptly handle external stakeholders with support from the Life Ops manager and autonomously manage internal stakeholders.
- Your positive and open-minded attitude fosters a supportive team environment. You serve as a role model for team respect.
- You actively contribute to change management initiatives by crafting positive narratives and proactively participating for success.
- Your coaching abilities are evident in your leadership style, which encourages participative problem-solving and supports individual initiatives.
Offer
- We offer a permanent contract and a number of fringe benefits, including.
- An attractive gross salary.
- A flat-rate expense allowance.
- Meal vouchers.
- Health insurance and group insurance.
- A car or mobility budget after 1 year of employment
- 12 days of additional leave (ADV) on top of the legal 20 days.
- Various trainings, knowledge exchange sessions, mentoring, and coaching.
- This opportunity is also open to freelancers.
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