Process Analyst
il y a 2 semaines
Support the set-up of a transversal performance management framework 'à froid':
- Together with the Senior Performance Manager, monitor and analyze the performance of OPS processes, transversally (focus on quality of service, operational excellence & efficiency, technical performance, etc…)
- Identify deviations and potential bottlenecks impacting business KPI's preventing realization of target Ops Strategy 24-26 impact.
- Support in proposing recommendations and in launching initiatives to improve performance
- Prepare conclusions and key messages for Management Committee & Senior Management reporting
- Ensure the liaison with Distribution, Customer, HR to be able to understand the OPS key metrics in a transversal end-to-end context.
Support the creation & improvement of transversal OPS performance reports
- Together with the Senior Performance Manager, design and coordinate the development and the implementation of performance dashboards and tools by Data Office & BI-dedicated teams within BU
- Together with BU-specific Performance Managers, define priorities to build the relevant KPI's that will be monitored
- Participate in the definition of performance standards that could be propose transversally for all BU's.
Support the animation of local Performance Management Community & support in the participation of Group working sessions on performance management
- Work closely with BU-performance managers ensuring alignment at all levels (BU & transversal)
- Share best practices, enforce methods & tools to improve performance analysis & monitoring at BU level
- Provide training / support to BU-performance managers to promote a culture of performance management in OPS
- Analytical skills - ability to deal with complex data & perform swift analysis
- Ability to translate complex analysis in easy-to-understand conclusions with concrete action plans
- Solution-oriented, challenging attitude and proposing action plans to meet target sets
- Stakeholder management skills (assertiveness & negotiation skills) - to handle transversal performance with various stakeholders (BU-performance managers, data & reporting representatives, counterparts from HR, Distribution,…)
- Strategic thinking, understanding link between target KPI's and strategic ambition
- Ability to structure and monitor delivery, being the effective liaison between Business OPS, Data & Reporting representatives
- Proactivity and ability to work independently
- Perfect knowledge of French or Dutch, active knowledge of the other official language and of English
- You will be part of the COO Office in a company that values work/life balance.
- You will be able to grow and evolve within the company.
- Excellent culture and nice colleagues to work with.
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il y a 4 semaines
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il y a 4 semaines
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