Customer Logistics Manager
il y a 3 semaines
Customer Logistics Manager
The Customer Logistics Manager (Health & Medical) is responsible for developing a superior Go-To-Market approach in the area of Customer Logistics. He/she develops a logistic relation with key customers by developing Essity processes, performance and VAS offer in order to be perceived and selected as the preferred partner and develop customer specific VAS plans in line with Customer Business Plans/Strategy and in line with overall strategy. The role secures distribution cost efficiency together with distribution manager, Customer Service Manager, Supply Chain and KAM. The job reports to Service Management Director Region NBC. The location for this position is Zeist.
What will you do
Serves as the key Logistics contact with our Strategic Accounts – a new linkage to our customers beyond Sales and Customer Service. These linkages involve direct communication with senior management and procurement managers of our strategic customers - developing lasting relationships that foster customer loyalty;
Set up customer KPI reports and define action plans with customer, CS, KAM and Distribution Manager to improve service;
Creates and executes Customer Logistics project work, plans and revises as appropriate to meet changing needs and requirements;
Manages day-to-day operational aspects of Customer Logistics projects and follow-up on logistic costs per customer to ensure cost efficiency in logistics operation;
Define actions for service performance improvements with Local Sales/KAM, Demand planner and CS manager;
Manage interface to downstream supply chain functions and collaboration partners in GSC / PSM to ensure end-to-end optimization focus to maximize customer satisfaction and enablement;
Create forecast / logistic communication platform with key customers in cooperation with Demand Planner;
Secure sales involvement in communication platform together with category / buying department of the customer;
Follow up the SLA agreement KPI’s and set improvement actions;
Provides all region-specific analytics related to logistics & distribution costs;
Responsible for monitoring of regional distribution costs impact on the P&L in conjunction with regional service director & inputs into the budgeting process.
Who you are
Deep knowledge in Logistics operations especially in Customer Service and Customer Logistics;
Strong logistics reporting and analytics skills;
Commercial oriented;
Strong project management skills; ability to manage multiple projects and prioritize effectively;
Ability to work effectively with cross functional teams and influence outcomes across different layers in the organization;
Customer-focused; highly-developed problem solving and customer service skills;
Exceptional written and oral communication skills.
What We Can Offer You
At Essity, we believe everyone's learning and professional development is unique and want to empower employees to reach their full potential in a winning culture motivated by a powerful purpose.
Collaborative and Inclusive Culture | Empowering & Engaged Leaders | Working with Powerful Purpose & Sustainable Impact | Learning and Growing in your Career | Supporting Well-being & Sustainable Working Life | Life-changing Innovations | Competitive Total rewards
Together, we are improving lives, every day.
Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.
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