Location: Brussels
Contract Type: Freelance/B2B or Employee - you decide
Education: Secondary School
Profile: European Passport holder
ITSM Configuration Management - CMDB/ITAM
Analyses the information and the processes needed to support business plans. Formulates functional and non-functional requirements of the business organisation and advises on the lifecycle of the information solutions. Evaluates the impact in terms of change management.
Nature of the tasks
- Lead the development and adoption of operational best practices for service management processes.
- Contribute to definition of an overall process strategy and goals, and ensure they are understood across all services for all processes.
- Ensure that all processes are in place, are fit for purpose and follow the standard blue print.
- Organize process advisory and tactical boards with process stakeholders.
- To ensure the management and ongoing optimisation of a centralised and fully integrated toolset solution.
- Ensure process owners and controllers are in place with clearly defined roles and responsibilities.
- Ensuring that process KPI's are in place.
- Maintain structure and content of the process documentation in the knowledge management system.
- Organize process reviews in order to continually improve and drive the effectiveness of all processes.
Knowledge and skills
- Excellent understanding of IT service management best practices and standards (e.g. ITIL, IT4IT, ...).
- Process delivery in multi-tower and multi-site environment.
- Competent in using a variety of planning methodologies.
- Strong analytical skills with ability to interpret data and statistics analysing.
- Experience in forecasting/scheduling.
- Ability to communicate verbally and in writing.
- Ability to give presentations.
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