TrustBuilder - Project Manager
il y a 3 jours
Project Manager is a pivotal position entails overseeing several projects (customer experience, service delivery managers, internal communication, ..) within our organization. Reporting to the Senior Vice President Operations & Services, you will play a critical role in ensuring the seamless delivery of services, maintaining excellent customer satisfaction, and driving operational excellence across our service portfolio.
Key responsibilities
Customer Relations:
Foster strong and positive relationships with our clients, understanding their needs, challenges, and objectives.
Act as a primary point of contact for escalated customer issues, ensuring prompt resolution and client satisfaction.
Implement strategies to enhance customer experience and loyalty, driving repeat business and long-term partnerships.
Project Management:
Lead and coordinate projects to ensure successful delivery within scope, budget, and timelines.
Develop and implement project management best practices, methodologies, and tools to optimize efficiency and effectiveness.
Monitor project progress, identify potential risks, and implement mitigation strategies to ensure successful outcomes.
Service Delivery Management:
Oversee the service delivery process, ensuring adherence to service level agreements (SLAs) and quality standards.
Collaborate with service delivery managers to optimize service delivery processes, workflows, and resource allocation.
Continuously assess and improve service delivery performance through data analysis, feedback mechanisms, and performance metrics.
Strategic Planning and Alignment:
Collaborate with senior management to develop and execute strategic initiatives aligned with organizational goals and objectives.
Contribute to the development of service management policies, procedures, and standards to support business growth and scalability.
Stay abreast of industry trends, emerging technologies, and best practices in service management, incorporating insights into organizational strategies.
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TrustBuilder - Professional Services Manager
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Trustbuilder - Iam Integration Specialist
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Head of Service Management
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TrustBuilder - Head of Project Management
il y a 1 mois
Gent, Belgique TrustBuilder Temps pleinThe Head of Project Management is a pivotal position entails overseeing customer experience, project management, and service delivery managers within our organization. Reporting to the Senior Vice President Operations & Services, you will play a critical role in ensuring the seamless delivery of services, maintaining excellent customer satisfaction, and...
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Head of Professional Services
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Gent, Belgique TrustBuilder Corporation Temps plein**Overview**: TrustBuilder is a European-based cybersecurity software vendor with a global reach. We are in the business of fortifying digital landscapes with our identity-centric solutions, enabling businesses worldwide to operate securely and efficiently. Our SaaS platform stands out in the industry, powered by a passwordless and deviceless Multifactor...
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(Part-time) Office Manager
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Benelux - Uk - Nordics Sdr
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Project Manager
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Gent, Belgique TrustBuilder Temps pleinProject Manager is a pivotal position entails overseeing several projects (customer experience, service delivery managers, internal communication,..) within our organization. Reporting to the Senior Vice President Operations & Services, you will play a critical role in ensuring the seamless delivery of services, maintaining excellent customer satisfaction,...
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Tech Lead
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Gent, Belgique TrustBuilder Temps pleinThe Head of Project Management is a pivotal position entails overseeing customer experience, project management, and service delivery managers within our organization. Reporting to the Senior Vice President Operations & Services, you will play a critical role in ensuring the seamless delivery of services, maintaining excellent customer satisfaction, and...
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Gent, Belgique TrustBuilder Temps pleinBased in Ghent (preferably) or Paris, the Professional Services (PS) Manager will oversee day-to-day operations, define strategies, drive implementation and customer satisfaction and run the P&L within the Professional Services division. This leadership role is pivotal to our mission of delivering excellence, ensuring customer satisfaction, and contributing...
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