Prosource - Application Owner

Il y a 2 mois

Brussel, Belgique Prosource Temps plein


For one of our clients in the rail sector in Brussels, we are looking for an Application Owner. The client is developing applications and tools to assist business and users in their day-to-day activities.

Responsibilities

As an IT Application Owner, you are responsible end-to-end for managing applications. You will also participate in functional analyses, particularly for enhancements to these applications, either in collaboration with external suppliers or with the outsourcing partner for in-house developments.

You are the expert for your applications (along with your colleagues) and provide advice to your IT colleagues and business stakeholders.

Advise and discuss with business process owners and IT management the necessary evolutions to develop and realize the vision related to the application portfolio, create a support base, and actively bridge the gap between IT and the business end product

Create the work backlog, set priorities according to the strategic roadmap, and direct the execution of changes based on these priorities in collaboration with the business process owner

Coordinate the execution of changes during sprints and releases

Manage and monitor applications end-to-end, continuously strive to ensure optimal functionality, application availability, lifecycle, and integration with other applications

Serve as the first point of contact for business process owners and IT staff, and involve functional analysts with in-depth application knowledge when necessary

Maintain contacts regarding new versions and updates with the suppliers involved in your portfolio

Handle and track incidents, problems, and service requests

Analyze, coordinate with developers, and test enhancements (limited modifications to applications)

Document the provided solutions

Perform regression testing

Support the operational publications of long-term train planning

Competencies

Master's degree or equivalent through experience

At least 5 years of experience in a similar role (functional or Technical Analyst, developer, etc.) and within a support team

Experience in supporting software packages

Good knowledge as a user of software packages, including MS Office, Confluence, Jira, etc

Experience with databases is an advantage (SQL, Oracle)

Basic knowledge of ITIL is required, extensive experience is a plus

Proactive attitude, strong problem-solving skills, and practical approach, organized

FR/EN/NL

What you can expect

An engaging work environment filled with challenges, coaching, and knowledge sharing

Opportunities to build and advance your freelance project management career, with the potential to evolve into coaching or training roles

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