Customer Care Representative | English/Polish | Permanent contract | Zaventem
il y a 4 semaines
We are looking for a customer care specialist for an international company based in Zaventem, specializing in printing solutions.
You will support the full sales cycle: from order entry to order delivery, including solving delivery and quality challenges, to managing customers account details, updating pay-out, credit limit or requests for new equipment/product, etc.
Responsibilities:
Processing orders received online or via email, including order creation and system entry.
Customizing and entering data for email orders to ensure accurate and tailored processing.
Ensuring orders are correctly transferred to the warehouse and ultimately delivered to customers.
Keeping customers informed throughout the order process.
Contacting customers regarding outstanding invoices; orders will only be processed once outstanding amounts are paid.
Your tasks:
-You process customer orders received online or via email.
-You create and organize these orders.
-You make certain orders tailor-made.
- You ensure that orders are forwarded to the warehouse so they can be prepared and delivered to the customer.
-You keep customers informed throughout the entire process.
-If there are outstanding invoices, you ensure the order is not processed until the invoices are paid. This includes contacting the customer to settle the payments first.ProfielYour profile:
-You speak English and Polish fluently.
-You have a minimum of 3 to 5 years of experience in customer care.
-You have experience working with ERP systems knowledge of Salesforce or similar systems is an advantage (Miraclon uses M3)
-You are client-oriented and focused on delivering excellent service.
Personality:
Flexibility to work in an environment with complex processes.
Willingness to accept and efficiently work within the existing procedAanbodOffer:
-A fixed contract with a competitive salary based on experience.
- Meal vouchers worth €8 per day.
-Eco vouchers totaling €250 annually.
-Comprehensive insurance benefits.
- Flexible start time between 8:00 and 8:30, with a 38-hour workweek.
-The possibility to work remotely two days per week.
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Zaventem, Belgique Adecco Belgium Temps pleinJob descriptionWe are looking for a customer care specialist for an international company based in Zaventem, specializing in printing solutions. You will support the full sales cycle: from order entry to order delivery, including solving delivery and quality challenges, to managing customers account details, updating pay-out, credit limit or requests for new...
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Zaventem, Belgique Adecco Temps pleinWe are looking for a customer care specialist for an international company based in Zaventem, specializing in printing solutions.You will support the full sales cycle: from order entry to order delivery, including solving delivery and quality challenges, to managing customers account details, updating pay-out, credit limit or requests for new...
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