Technical Support Representative
il y a 3 semaines
Provide technical support for Thermal products via phone, e-mail and Online Chat for Customers, Field Sales and Customer Service.
Assist to develop new opportunities and interact with customers primarily to increase sales of an organization's products and/or services.
Process external and internal customer questions by telephone, virtual meetings and in writing concerning technical queries, quotes, in an efficient and timely manner.
Process and maintain quotes within the ERP/Salesforce operating system.
Assist Customer service team in reviewing customer complaints related to technical matters, addressing customer and escalating if needed.
Assist Marketing department in technical trainings and marketing literature proofreading.
Provide in-depth technical support for professional customers (Planners, Architects, Consultants, Installers, Contractors, Specialized Distributors and Representatives).
Provide Pre-Design and Design deliverables, coordinate the work of other departments if this work was delegated to another executor.
Manage and create quotes for configured and other MTO products.
Provide support for troubleshooting installation issues & start-up assistance by telephone, virtual digital meeting and in writing.
You are fluent in German (written and spoken) and have a good knowledge English
expérience
1-3 jaar
compétences
- Klachtenbehandeling verzorgen
- Dienst na verkoop verzekeren
- Advies verlenen
- Technisch advies verlenen / helpdesk
- Helpdesk telecom
- Helpdesk B-to-C
qualifications
Hold a Bachelor or Master Degree (Electrical , Mechanical Engineering) or equivalent through field experience.
Experiende in customer service or supervisory experience in an industrial environment;
Proficiency in Architectural and/or Engineering drawings (process flow, electrical one lines, piping schematics).
Ideally experience working with channels and electrical distribution.
Ideally some SAP experience.
Ideally some Thermodynamics experience
Strong communication/interpersonal skills especially over the phone.
Technical aptitude for product knowledge.
Advanced Computer literacy: Microsoft Office Suite, AutoCAD, Bluebeam, PDF Foxit, CRM (Salesforce)
Ability to multi-task and juggle shifting priorities to satisfy customer requests.
Problem solving under adverse time constraints.
Capable of working with Shared e-mail and phones: Team environment.
Possess a ¿can do¿ attitude and be expected to learn product information quickly.
Team player: have a positive and constructive impact on the team; professional attitude towards different positions working closely with within the operations organization.
Capability to follow standard work processes and help create them when needed.éducation
- Professionele bachelor
qu'offrons-nousMonthly wage around 4000⬠gross
Benefits to support the lives of our employees
- Professionele bachelor
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