Managing Director

Pluxee is a global leader in employee benefits and engagement, with a presence in over 30 countries. Our ability to deliver these services relies on deep payment expertise which covers all facets of the payment ecosystem, including benefit issuance, account processing, consumer payment experience, and merchant acceptance. To ensure regulatory compliance and foster direct relationships with international payment schemes, Pluxee leverages IMAGOR SA, a Brussels-based Electronic‑Money Institution (EMI). IMAGOR SA provides the essential framework for Pluxee to operate compliant 4‑corner (4C) payment programs and develop specialized payment services across the EU. As Managing Director of IMAGOR SA, you set the vision and drive the 3‑year EMI strategy that enables Pluxee’s growth in a sound and compliant way across the EU.You define the target operating model (governance, outsourcing & distribution oversight, data & analytics, technology roadmap, and scheme strategy), align capital planning and risk appetite with business priorities, and embed a strong tone at the top that balances regulatory excellence with customer and country needs. You lead Board engagement and committees (e.g., Risk, Outsourcing/ICT/AML) with high‑quality materials and decisive follow‑through, and you steward a performance system that links OKRs/KPIs, NPS, cost discipline, and audit outcomes. You maintain trusted, transparent relationships with the National Bank of Belgium (NBB) and key schemes/partners, orchestrate regulatory anticipation and major‑incident escalation, and ensure robust documentation, ICARA/ICAAP, and audits. You also embed climate‑ and environmental‑risk management in line with emerging EU prudential expectations, ensuring IMAGOR remains resilient, cost‑effective, and future‑ready. Key Responsibilities 1) Lead a High‑Performing Team: Guide and empower a multi‑disciplinary team covering Compliance, Internal Control, Legal, Analytics/Reporting, Admin Finance/HR, and IT/Security. 2) Cultivate Strategic Relationships: Build and nurture trusted relationships with Pluxee countries, Global Payment and Global Treasury Competence Centers, ensuring their complete satisfaction with IMAGOR's services. 3) Drive Strategic Planning: Translate Pluxee’s business plan into a 3‑year EMI strategy, aligning capital, risk appetite, develop strategic KPIs and technology investments. 4) Board & Committees Leadership: Prepare high‑quality Board packs, chair/co‑chair relevant committees (Risk, Outsourcing/ICT/AML), ensure crisp decisions and timely action tracking; coordinate ICARA/ICAAP end‑to‑end. 5) Deliver Proactive Advisory: Provide timely and forward‑thinking advice, encompassing risk strategy and appetite, anticipation of regulatory changes, optimal program setup, e‑money versus exemption qualifications, regulatory approvals, Apple & Google Pay programs, and processor integrations. 6) Ensure Robust Compliance & Governance: Maintain an open and transparent dialogue with the National Bank of Belgium (NBB) as the "Effective Manager" of IMAGOR SA, upholding a strong Fit‑and‑Proper status and stability. Guarantee full adherence to regulatory and scheme requirements across Europe. Manage the relationship with the external auditor as well as promote optimized audits by supporting a good collaboration between internal and external auditors. Support and promote Compliance via "Tone at the Top" and "Comply or explain" principles, ensure proper execution of critical operations – AML‑CFT, transaction & fraud monitoring, ICT and cyber‑security (PCI‑DSS, NIS2/DORA), environmental & climate‑risk considerations, and business continuity. Promote continuous compliance with PSD2, EMD2, AML‑CFT, DORA, GDPR, and card‑scheme rules throughout EU operations, proactively anticipating upcoming changes. Drive internal, external, and regulator audits with a "zero findings" ambition, reflecting a commitment to excellence and a strong regulatory relationship, partnering with the independent internal‑audit function for objective assurance. Ensure strict adherence to regulatory reporting (AML/CFT, DORA, PSD2, etc.) and lead all Board reporting, ICAAP/ICARA, policy framework development, and internal control system enhancements to ensure robust governance and oversight. Oversee capital adequacy and safeguarding of funds. 7) Outsourcing & Distributor Oversight: Establish and operate a robust governance for critical outsourcing and distributor arrangements (risk assessment, SLAs, performance reviews, exit plans, BCP/ICT/DORA alignment), with clear accountability and MI to the Board. 8) Manage Payment Scheme Relationships: Hold and manage Visa & Mastercard principal memberships for the Pluxee Group across Europe. 9) Optimize Performance & Cost Efficiency: Optimize Costs Recharging mechanisms and Service Level Agreements (SLAs), lean accounting controls and budgeting discipline, and reduce cost-to‑serve while maintaining an internal Net Promoter Score (NPS) of ≥70 across Pluxee entities and leadership. Actively participate in vendor selection and contract negotiations (processors, card bureaus, IT security) to ensure optimal service delivery and cost control. 10) Champion Internal Documentation & Training: Promote the maintenance of user‑friendly, up‑to‑date internal documentation and track record of effective training (e.g., policies like AML‑CFT, PSD2, frameworks, Terms & Conditions). Main Counterparts Board of Directors – IMAGOR SA Chief Product & Payments Officer (Pluxee Group) – TBD Country Managing Directors & Finance Directors Pluxee Group Payment Competence Center (PCC) Key Success Factors Earn and maintain regulator trust (NBB, EU authorities). Lead and inspire a high‑performing, multidisciplinary team. Deliver pragmatic, forward‑looking compliance and risk advisory. Achieve flawless audits and timely reporting. Balance compliance with business needs, ensuring stakeholder satisfaction. Drive efficiency through smart vendor and cost management. Pluxee Group Treasury, Risk & Internal Audit. National Bank of Belgium, FSMA, Visa, Mastercard, issuing processors, external auditors. Education & Experience Master’s in Finance, Economics, Law or Engineering. Post‑grad in Compliance, Risk or Payments desirable. 12+ years in payments / e‑money / cards, including: 5+ years as a senior manager accepted by an EU regulator. Demonstrated leadership of Visa/Mastercard issuing programmes and BIN sponsorship. Proven track record in building and maintaining trustful relationships with regulatory bodies (e.g., NBB) and internal country/business stakeholders, ensuring their satisfaction. Extensive experience in ensuring full compliance with EU financial regulations (e.g., PSD2, EMD2, AML‑CFT, DORA) and card scheme requirements. Demonstrated ability to optimize Service Level Agreements (SLAs) and manage costs effectively within a regulated financial services environment. Hands‑on experience in enterprise‑wide risk identification, measurement and mitigation across credit, liquidity, operational, climate and ICT domains. Experience in providing high‑quality, business‑oriented, and timely advisory services, ensuring value for money. Fit & Proper Proven integrity, sound judgment, professional competence, financial soundness; clean criminal & insolvency record; willing to undergo ongoing screening. Strong grasp of Belgian Company & Banking Law, IFRS/Belgian GAAP and EU environmental‑risk guidelines (EBA/ECB). Understanding of climate and environmental risk forms part of your Fit‑and‑Proper credentials. Technical Skills Deep knowledge of PSD2, EMD2, AMLD 6, DORA, SEPA, ISO 20022, PCI‑DSS, cloud/SaaS controls. Strong analytical & risk management abilities. Leadership & Soft Skills Strong business‑orientation, strategic thinker, inclusive leader, proven people‑management and succession‑planning capability, excellent stakeholder management, high resilience, and adaptability. Demonstrated ability to foster trustful relationships, provide quality advisory, and drive satisfaction with diverse internal and external stakeholders. Languages Fluent in English and either French or Dutch; additional EU languages an asset. Other Requirements Full‑time position. Reporting to: Pluxee Chief Product Officer. Belgium residency is a minimum requirement for the position. Position requires approval of the candidate by the National Bank of Belgium. Seniority Level Director Employment Type Full‑time Job Function Other Industries Financial Services and Banking Referrals increase your chances of interviewing at Pluxee by 2x. #J-18808-Ljbffr