Senior User Experience Researcher(Bangkok

Senior User Experience Researcher (Bangkok – Based, Relocation provided) 2 days ago Be among the first 25 applicants About Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world. Our Purpose - Bridging the World Through Travel We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone. This position is open to worldwide candidates and we will assist with a generous relocation package to Bangkok. Senior User Experience Researchers own end-to-end planning, execution, analysis and reporting of research projects, and consistently achieve research outputs needed by Product teams to inform strategic decisions. The research findings of Senior Researchers impact Agoda's business success by informing Product teams regarding design or design process, end user experience, product direction, market strategy or similar. Qualifications Master Degree or equivalent in Computer Science, Human Computer Interaction, Information Science, Psychology, Social Science, or related field 10+ years of relevant experience in consumer-facing business domains Strong planning, scoping, conducting, analyzing and communicating research Experience with Qualitative and user-centered design methods (interviews, diary studies, direct observation, think-aloud usability testing, etc.) Experience with Quantitative research (metrics, survey design, sampling, crosstabs, statistical concepts, etc.) Experience with evaluating, negotiating, and working with external research vendors Ability to describe user problems and business opportunities to a variety of stakeholders using both quantitative and qualitative data Demonstrated critical thinking beyond business requests Excellent storytelling and communication skills; able to speak fluently with business people, designers, engineers and other stakeholders (in English) Enjoys collaborative work in a dynamic, data-driven and creative environment Responsibilities Demonstrates critical thinking beyond explicit business requests Functions independently in all operational research tasks Leads core end-to-end research activities, including driving research objectives, hypotheses, methodology, execution, analysis, and communication Research Skills Good judgment when evaluating research opportunities for importance, urgency, and impact Ability to challenge details of research requests and propose solid solutions Strong project execution with existing skills while expanding abilities Knowledge of approaches for both quantitative and qualitative research, triangulating findings Application of tools to quantify the value and efficiency of research Ability to adapt established methods and innovate new methods in collaboration with more senior researchers Knowledge of or ability to quickly learn key software tools for surveys, diary studies, and analysis Knowledge of data compliance and ethics in all activities Collaboration Drives cross-discipline collaboration via research insights Collaborates with other researchers and disciplines with clear commitments for shared ownership Excellent communication skills; tailors style for different audiences, open to input and feedback Research Community Contributions Contributes to the research community by sharing work/methodologies, coaching or mentoring, or screening candidates Equal Opportunity At Agoda, we pride ourselves on diversity and inclusion. Employment is based on merit and qualifications. We are committed to equal opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, or other legally protected characteristics. We may keep your application on file to consider you for future vacancies with a right to have your details removed per our privacy policy. Disclaimer: We do not accept unsolicited third-party submissions. We reserve the right to contact and hire candidates directly. #J-18808-Ljbffr