Communications Specialist

Greetings from Sloka IT Solutions. Title - Communication Expert Language - English, Dutch or French Location - Brussels, Brussels, Belgium Duration - 12+ months Workplace type - Hybrid Experience - 5 years Job Description: IT Communication Specialist Location: Braine-l'Alleud We are looking for a proactive and innovative IT Communication Specialist to join our House of IT Services team at D'Ieteren Automotive Your mission will be to design and deliver clear, engaging communication about IT services, updates, and initiatives to internal users and our garage network. You will act as the voice of the IT department, ensuring that all messages are user-friendly, timely, and aligned with corporate standards If you have strong communication skills, a passion for technology, and the ability to translate technical information into simple, impactful messages, we invite you to apply Objectives of this Role: Develop and implement communication plans for IT services and projects Ensure all IT-related messages are clear, concise, and adapted to non-technical audiences Manage communication through community channels, including LMA Channel: Extranet, D'EasyPortal, LMA Intranet, Teams Channel, Viva Channel DIA Channel: Intranet, Extranet, D'EasyPortal, LMA Intranet, Teams Channel, Viva Channel IT Channel: RED Alert, Teams Channels Collaborate with IT teams to gather accurate information and turn it into user-friendly content Promote IT initiatives and tools to improve adoption and user experience Act as a liaison between IT and business units to ensure consistent messaging Key Responsibilities Draft and distribute IT service announcements, maintenance notifications, and project updates Create engaging content for newsletters, intranet posts, and internal social platforms Prepare FAQs, guides, and quick tips for IT tools and processes Monitor feedback from users and garages to improve communication effectiveness Maintain a communication calendar for IT initiatives and service changes Required Skills and Qualifications: Bachelor's degree in Communications, Marketing, or related field 2–4 years of experience in corporate or internal communication roles Ability to simplify technical concepts for non-technical audiences Excellent writing, editing, and visual storytelling skills (NL - FR - UK) Strong organisational and project management abilities Proficiency in SharePoint and digital communication platforms (Teams, Viva) Openness to emerging technologies and ability to leverage AI tools for content creation and optimisation Collaborative mindset and ability to work closely with IT teams Preferred Skills: Experience in IT or technology-related communication Knowledge of change management principles (e.g., ADKAR) Basic understanding of IT service management (ITIL) concepts Skills in graphic design or content creation tools (ex: Adobe Suite) Performance Expectations (KPIs) Timely delivery of IT announcements and alerts Engagement rates on community channels (Teams, Viva, Extranet) Positive feedback from internal users and garages on clarity and usefulness Increased adoption of IT tools and portals following communication campaigns Reduction in repetitive IT support queries due to improved communication Skills: Office 365Level Intermediate Most recent experience Any time Share point Level Intermediate Most recent experience Any time Web Portals Level Intermediate Most recent experience Any time Languages: Dutch or French Level Native or bilingual proficiency English Level Full professional proficiency Questions: How familiar are you with the challenges of communicating IT-related information to non-technical audiences in the automotive sector? Have you worked with automotive networks, dealerships, or garages before? If yes, what was your role? What do you know about D'Ieteren Automotive and its ecosystem (brands, garages, digital platforms)? Have you ever managed communication for technical projects or IT services in a business with multiple locations (e.g., garages, retail points)? How do you adapt your communication style when addressing different audiences such as internal staff versus external partners like garages? If interested share your updated CV to arulkiruthiga@sloka.eu