ServiceNow SPM Specialist

il y a 1 semaine

Laeken, Belgique All European Careers Temps plein

For an European institution in Brussels, Belgium, we are looking for a hybrid ServiceNow SPM Specialist. Candidates need to be based in Belgium or willing to relocate to Brussels, when coming from abroad. Candidates need to be willing to work 5 days on-site. Candidates need to be fluent in English. A work permit is not provided. This position is open for contractors. Tasks and Responsibilities: Organize and support the successful adoption of SPM at programme and project level; Resolve stakeholder issues quickly, organize efficient support; Propose, write organize and maintain relevant documentation; Ensure constant adequation between operational requirements and available dashboards/reports (OOTB and custom); Manage communications and define strategies to increase results in line with defined adoption targets (from awareness to action); Run the weekly scrum of scrum with cross project teams, ensure SPM is always updated and used in a consistent and efficient way; Liaise with Methodology experts at the European Institution, ensure alignment of practices; Profile: Bachelor or Master degree; +11 years of IT experience; Be proficient in using and configuring ServiceNow modules: SPM, EAP, HRSD, Flow Designer, Now Experience UI; Understanding of SPM modules: Strategic Portfolio Planning, Demand Management, Project/Program Management, Agile Development & Scrum; Experience with SAFe (Preferably 6.0) or Agile at Scale frameworks (PI Planning, Epics, Features, Stories, Value Streams); Know how to create/update forms, tables, flows, and dashboards; Be able to interpret data from reports or Performance Analytics; Experience managing end-to-end onboarding processes or employee journeys; Strong in communication, change management and training end-users; Ensure compliance and data quality across SPM and EAP modules; Conduct training/demo sessions and onboarding workshops for ServiceNow users and stakeholder; ServiceNow - Certified Implementation Specialist – Strategic Portfolio Management; Good knowledge of English;

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