Onboarding Manager

А global digital transformation company with a team of more than 4,900 global players in 26 countries – in Europe, America and Asia, working together to put organizations at the forefront of innovation by bringing together talent, knowledge and technology. Our approach is based on conscious technology, through which we create positive environments and meaningful opportunities, always in our own way, making the complex simple. VASS BeNeLux, in partnership with the European Commission, is currently seeking an Expert Onboarding manager to work from the European Commission. The role: Following tasks will be performed by external service provider in the context of the deployment of SPM / EAP on the ServiceNow platform: • Organize and support the successful adoption of SPM at programme and project level, • Resolve stakeholder issues quickly, organize efficient support, • Propose, write organize and maintain relevant documentation, • Ensure constant adequation between operational requirements and available dashboards/reports (OOTB and custom), • Manage communications and define strategies to increase results in line with defined adoption targets (from awareness to action)• Run the weekly scrum of scrum with cross project teams, ensure SPM is always updated and used in a consistent and efficient way with respect to EC methodology framework. • Liaise with Methodology experts at EC, ensure alignment of practices. KNOWLEDGE AND SKILLS Following knowledge are required for the performance of the above listed tasks: • Ability to work autonomously, managing his/her own workload independently, providing status updates, liaising with others and escalating issues as appropriate. • Strong interpersonal skills and ability to understand what each stakeholder wants and needs • Aptitude to foster positive relationships • Problem-solving attitude • Excellent communication skills • Ability to prepare clear and well-structured documents, and presentations • Teamwork and leadership skills, including ability to work in a friendly, organised, and well-structured manner also under pressure SPECIFIC EXPERTISE Following specific expertise is mandatory for the performance of tasks: • Experience with SAFe (Preferably 6.0) or Agile at Scale frameworks (PI Planning, Epics, Features, Stories, Value Streams)• Understanding of SPM modules: Strategic Portfolio Planning, Demand Management, Project/Program Management, Agile Development & Scrum, • Be proficient in using and configuring ServiceNow modules: SPM, EAP, HRSD, Flow Designer, Now Experience UI. • Know how to create/update forms, tables, flows, and dashboards. • Be able to interpret data from reports or Performance Analytics. • Experience managing end-to-end onboarding processes or employee journeys. • Strong in communication, change management and training end-users. • Ensure compliance and data quality across SPM and EAP modules. • Conduct training/demo sessions and onboarding workshops for ServiceNow users and stakeholders. CERTIFICATIONS & STANDARDS: Mandatory possession of the following certificates: • ServiceNow - Certified Implementation Specialist – Strategic Portfolio Management You have: To have a master's degree. If you want to join a dynamic company where technological challenges will be found in your day to day we are waiting for you in the great VASS team. And we encourage you to be the best version of yourself: Transformative, Creative, Honest, Vibrant At VASS we take action every day to achieve a favourable environment that facilitates and promotes equal opportunities, non-discrimination, diversity and inclusion of all people. We select our talent based on business needs, skills and merits.