Customer Journey Expert

il y a 4 semaines

Laeken, Belgique Projective Talent | Part of Projective Group Temps plein

Customer Journey Expert – Digital Onboarding & Customer Data (Permanent position) Brussels | Hybrid (up to 50% remote) Full-time | Long-term consultancy/Integration via Projective Talent About the role Projective Talent is looking for a Customer Journey Expert to strengthen a leading digital business banking environment. You'll help shape and optimise end-to-end customer onboarding journeys — ensuring that processes are seamless, compliant, and focused on delivering a great experience. Working at the intersection of technology, data, and customer experience, you'll translate business needs into concrete digital solutions that make an impact. Your responsibilities Design, map, and continuously improve digital onboarding and customer data journeys. Analyse customer needs and pain points to identify improvement opportunities. Collaborate closely with IT engineers and product teams to deliver practical, customer-friendly solutions. Validate features and processes through user testing and continuous feedback loops. Ensure compliance with KYC, GDPR, and internal risk management standards. Document procedures and prepare training or communication materials for broader teams. Your profile University degree or equivalent experience. 3–5 years of professional experience, including at least 1 year in digitalisation, business analysis, KYC, customer data, or onboarding. Strong analytical and organisational skills, with hands-on project delivery experience. Fluent in English (French or Dutch is a plus). Able to collaborate across teams, bridging business and IT perspectives. Proactive, structured, and passionate about creating excellent digital customer experiences. Why join Projective Talent At Projective Talent, we match talented professionals with impactful projects in leading organisations across Belgium. We believe in a collaborative culture where autonomy, expertise, and growth go hand in hand. A learning environment with continuous development opportunities. A hybrid work model built on flexibility and trust. A supportive network of consultants who share insights and ambition. The chance to shape digital experiences that truly make a difference. Interested? Send your CV

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