Customer Success Manager

Location: Remote | CET +-2h Time Zone Overlap Department: Customer Success Reports to: Lead Customer Success Manager Level: Junior to Medium Type: Full-time About SEQUESTO SEQUESTO is the leading Agentic RFP Response Platform trusted by global enterprises. Our mission is simple but bold: empower organisations to win more tenders, faster—by making complex RFX responses radically efficient and smarter through AI. We're not just another SaaS platform—we're a strategic growth enabler. Designed to outperform incumbents like Loopio and Responsive, and differentiated from emerging players like AutogenAI and Rohirrim, SEQUESTO blends powerful automation with full-cycle workflows that deeply embed into enterprise sales, procurement, legal, finance and security teams. Role Overview As a Customer Success Manager at SEQUESTO, you will be the strategic bridge between our cutting-edge AI platform and our enterprise clients. Reporting to the Lead Customer Success Manager, you will take ownership of a dedicated portfolio of customers within the CET time zone. Your goal is not just to answer questions, but to drive deep adoption, build strong customer intimacy, and ensure SEQUESTO becomes the "operating system" for their response processes. This is a remote-first role for a self-starter who thrives in a fast-paced environment. You will guide customers from their "Aha" moment during onboarding to long-term value realisation, turning users into passionate advocates and identifying opportunities for account expansion. Key ResponsibilitiesAdoption & Value Realisation Proactive Relationship Management: Own the post-sales lifecycle for your portfolio, acting as a trusted advisor to bid managers, sales teams, and security leads. Strategic Onboarding: Deliver high-impact onboarding and training sessions that ensure customers achieve rapid Time-to-Value (TTV). Usage Optimisation: Monitor platform usage data to identify at-risk accounts or under-utilised features, proactively intervening to drive engagement. Retention & Growth Renewal Management: Own retention targets for your portfolio, securing on-time renewals and preventing churn through consistent health checks. Expansion Identification: Partner with Sales to identify upsell opportunities (more seats, additional features) based on customer needs and growth. Voice of the Customer: Channel customer feedback and feature requests back to the Product and Engineering teams to help shape our roadmap. Operational Excellence Playbook Execution: Execute and refine CS playbooks for QBRs (Quarterly Business Reviews), check-ins, and success planning. Remote Collaboration: Maintain rigorous documentation in our CRM and collaborate asynchronously with the wider distributed team to ensure seamless service delivery. What We're Looking for SaaS Experience: 1-3 years of experience in Customer Success or Account Management within a B2B SaaS environment. RFP Knowledge: Familiarity with the RFP/Tender process or experience with proposal automation software is a massive plus. Communication Mastery: Exceptional verbal and written communication skills in English (C2 minimum). You are comfortable commanding a room (virtually) and training stakeholders. Problem Solver: You don't wait for answers; you find them. You have a high degree of technical aptitude and can troubleshoot Level 1 issues independently. Remote Discipline: Proven ability to work effectively in a fully remote environment, managing your own time and priorities within the CET time zone. Language Skills: Additional European languages (French, German, or Dutch) are highly advantageous. What We Offer Competitive Compensation: Salary aligned with market benchmarks. Remote-First Lifestyle: Work fully remote (CET) with the flexibility to manage your work-life balance. High-Growth Culture: A transparent, collaborative environment where your input directly impacts company strategy. Tooling & Tech: Access to the best modern stack to do your job efficiently. How to Apply Please send your resume and a brief cover letter explaining why you are the right person to drive customer success at an AI-first company to careers@sequesto.com with the subject line "CSM Application – [Your Name]".