Information Technology Technical Support

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Laeken, Belgique ConSol Partners Temps plein

Hi, I'm excited to share that one of our clients in Belgium is hiring for a Service Desk Agent Below are the job details. If you're interested, please send your CV to apply. Title: Service Desk Agent Location: Brussels, Belgium Duration: 1 year freelance contract (extension possible) Job Type: Hybrid (3 days onsite and 2 days remote per week) Languages: English (C1) and French (C1) Job description: Performs Digital Workplace support activities Manages all type of user interactions (phone, ticketing portal, chat, messaging …) User guidance and support regarding the use services, software and applications Follow-up of incidents and user request Knowledge and skills For the first line: Good Knowledge of Workstation support and Administration (Windows 10 and above); Good Knowledge of Office applications (Office 2016 and above); Basic knowledge of Server environment (Windows/Linux) and Active Directory services; Knowledge of Basic tasks related to Account management Network setup and protocols Backup and restore procedures Antivirus management Patch and software distribution Scanning and Printing understanding; Excellent communication and soft skills. Analytical mind. Ability to work under stress, while keeping a positive attitude; Excellent service attitude and commitment to quality; Pro-activeness and reactiveness; English and French at C1 Level is required. Technical certifications and trainings (1 from the below) Windows 10 MCSA Microsoft 365 Certified: Modern Desktop Administrator Associate IT Helpdesk Professional (or equivalent) Google IT Support Professional Certificate Microsoft Office Specialist (MOS)(Advanced) Windows troubleshooting for IT Call Centre Associate Certified (or equivalent)



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