Care Process Expert
il y a 2 jours
The roleAs our Care Process Expert, you'll be a key driver within the Care Operational Excellenceteam, shaping how Customer Care operates day to day. Your focus? Making sure our toolsand processes truly support both our Vikings and our internal care agents.You won't just document how things work: you'll understand the full care ecosystem, divedeep into systems like Zendesk, Verint, Connect, or our own tooling, and turn insights intopractical improvements. In short: you make complexity disappear and help Customer Carerun smoother, smarter, and more efficiently.Sounds like a blast?Great. So, your main responsibilities would be...Master the Care ecosystemBuild a deep understanding of how our Customer Care ecosystem works, end to end.Act as the go-to expert for Care processes and systems. Optimize processes & tooling.Optimize and maintain Customer Care processes to improve efficiency, quality, and consistency.Own and continuously improve Customer Care tools such as Zendesk, Verint, Connect, or proprietary solutions.Analyze workflows, identify bottlenecks, and spot opportunities for improvement.Translate insights into clear process improvements and tooling optimizations. Enable change & adoptionKeep an overview of ongoing improvements, priorities, and dependenciesEnsure clear communication around changes to processes and tools.Support adoption by training and guiding colleagues in new tools and ways of working.Because you're the one...Thrives on operational excellence and continuous improvement.Has an analytical mindset and knows how to get to the core of a problem.Turns insights into clear, actionable improvements.Takes ownership and shows a proactive, hands-on attitude.Loves technology and isn't afraid to dig into tools and systems to unlock their full potential.Has experience with Customer Care tooling or learns new systems fast.Enjoys helping others by explaining, training, and enabling change.Can work independently and handle multiple priorities at the same time.In return you get...A diversified job with real responsibility and contribution.The possibility to make a difference while rocking an empowering role At MobileVikings, we work hard, but the right to disconnect is equally important.The chance to work in a cool office at least 2 days a week. Imagine walking into a space thoughtfully designed with modern aesthetics and vibrant colors, our offices are an extension of our culture.The best colleagues from around the world. We are a diverse group, and while our company language is English, we also speak in puns and memes ;-).Let's not forget the delicious coffee accompanied by the (more than) occasional snacks.Is this all you ever hoped for?Then don't waste time and apply. Send us an email at jobs@mobilevikings.be and provide:A letter of motivation.Your CVLet's do this
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Care Process Expert
il y a 2 jours
Hasselt, Belgique Mobile Vikings Temps pleinThe roleAs our Care Process Expert, you’ll be a key driver within the Care Operational Excellenceteam, shaping how Customer Care operates day to day. Your focus? Making sure our toolsand processes truly support both our Vikings and our internal care agents.You won’t just document how things work: you’ll understand the full care ecosystem, divedeep into...
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Care Process Expert
il y a 2 jours
Hasselt, Belgique Mobile Vikings Temps pleinThe role As our Care Process Expert, you'll be a key driver within the Care Operational Excellence team, shaping how Customer Care operates day to day. Your focus? Making sure our tools and processes truly support both our Vikings and our internal care agents. You won't just document how things work: you'll understand the full care ecosystem, dive deep into...
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Care Tools
il y a 11 heures
Hasselt, Belgique Mobile Vikings Temps pleinThe roleAs our Care Process Expert, you'll be a key driver within the Care Operational Excellenceteam, shaping how Customer Care operates day to day. Your focus? Making sure our toolsand processes truly support both our Vikings and our internal care agents.You won't just document how things work: you'll understand the full care ecosystem, divedeep into...
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Product Owner Digital Care
il y a 4 jours
Hasselt, Belgique Mobile Vikings Temps pleinThe Role As a Product Owner Digital Care, you will be responsible for the care and self care efficiency of Mobile Vikings. Your role will consist of four key domains: (1) the happy flows: continuous journey improvement to deliver as many frictionless journeys as possible for our Vikings. (2) self care: helping Vikings to fix it themselves when they have...
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Product Owner Digital Care
il y a 4 jours
Hasselt, Belgique Mobile Vikings Temps pleinThe RoleAs a Product Owner Digital Care, you will be responsible for the care and self care efficiency of Mobile Vikings. Your role will consist of four key domains: (1) the happy flows: continuous journey improvement to deliver as many frictionless journeys as possible for our Vikings. (2) self care: helping Vikings to fix it themselves when they have...
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Product Owner Digital Care
il y a 4 jours
Hasselt, Belgique Mobile Vikings Temps pleinThe RoleAs a Product Owner Digital Care, you will be responsible for the care and self care efficiency of Mobile Vikings. Your role will consist of four key domains: (1) the happy flows: continuous journey improvement to deliver as many frictionless journeys as possible for our Vikings. (2) self care: helping Vikings to fix it themselves when they have...
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Learning & Development Expert
il y a 4 semaines
Hasselt, Belgique Mobile Vikings Temps pleinThe RoleAs a key member of our Care team, you are the architect of our agents' competence. You don't just schedule training: you own the end-to-end learning approach that keeps our Care crew sharp and adaptable. You translate complex product updates and operational shifts into actionable skills, based on your educational knowledge and ensuring our people...
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Learning & Development Expert
il y a 4 semaines
Hasselt, Belgique Mobile Vikings Temps pleinThe Role As a key member of our Care team, you are the architect of our agents' competence. You don't just schedule training: you own the end-to-end learning approach that keeps our Care crew sharp and adaptable. You translate complex product updates and operational shifts into actionable skills, based on your educational knowledge and ensuring our people...
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Learning & Development Expert
il y a 4 semaines
Hasselt, Belgique Mobile Vikings Temps pleinThe Role As a key member of our Care team, you are the architect of our agents' competence. You don't just schedule training: you own the end-to-end learning approach that keeps our Care crew sharp and adaptable. You translate complex product updates and operational shifts into actionable skills, based on your educational knowledge and ensuring our people...
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Workplace & Events Officer
il y a 2 semaines
Hasselt, Belgique Mobile Vikings Temps pleinEager to join our People team?The RoleAs a Workplace & Events Officer you make sure everything in the office works like a charm. You are the glue between our company and our suppliers. You also organize internal events and celebrations with much enthusiasm. Your job also includes managing the company's social media and representing our great place to work to...
