Customer Care Professional – Customer Fulfillment Network
il y a 4 semaines
Job Description - Customer Care Professional – Customer Fulfillment Network (9 Month Fixed Term Contract) (25002106)
You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Do you have the passion to deliver world class customer experiences every day?
Since its foundation, American Express has developed a history of transformation through its ability to innovate, disrupt and evolve. This has been underpinned by our dedication to our customers, to our employees, and to our Company ‘Blue Box’ Values:
- We make it great.
- We do what’s right.
- We respect people.
- We need different views.
- We win as a team.
- We care about communities.
Our mission is to deliver a world class customer experience every day. We are advocates for our customers, designing creative solutions to meet their needs, and aiming to make a meaningful difference in their lives. As a Customer Care Professional, you will be a part of the team within our Customer Fulfilment Network which develops lasting relationships with our Card Members.
How will you make an impact in this role?- Handle customer data maintenance and information requests received in writing or transferred by customer facing colleagues.
- Communicate effectively to all parties involved while driving increased customer satisfaction.
- Investigate and resolve problems to clear discrepancies.
- Maintain regular contact with key stakeholders.
- Deliver highest standard of case quality, customer service and relationship care.
- Maintain excellent interaction with internal and external customers and partners.
- Fluent written and spoken French, Dutch and English is essential.
- The ability to work in a fast paced and in a virtual environment as well as multitask and re-prioritise on a regular basis.
- Team player who demonstrates self-motivation & ability to work under pressure and unsupervised.
- Knowledge of Microsoft Office suite (Excel, Word, Outlook,…).
- Accurate keyboard skills and attention to details.
- Pro-actively seeks opportunities for improvement and streamline processes.
- Building & leveraging relationships internally and externally.
- Demonstrate personal excellence by remaining positive in difficult situations.
- Display a passion to serve by delivering extraordinary service in every interaction with our customers.
- Strong interpersonal, communication and listening skills.
- Highly self-motivated, results-oriented.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Support for financial-well-being and retirement.
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
- Generous paid parental leave policies (depending on your location).
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
- Free and confidential counseling support through our Healthy Minds program.
- Career development and training opportunities.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
If you have a disability and would like to request an accommodation in order to apply for a position you may contact us by emailing RecruitmentOperationsServicing@aexp.com. Please indicate if you would prefer a response via email or phone. US applicants may also contact us by using the US Toll Free number 1-833-707-1981.
#J-18808-Ljbffr-
Customer Care Specialist
il y a 4 semaines
belgium JACOBS DOUWE EGBERTS Temps pleinYou are a brand lover. You want to be in the driving seat and to impact. You want to work with a multi-cultural team where diversity is valued for what it brings – divergence of opinions that makes our life and business richer. You want to create amazing coffee moments for consumers through brands like Douwe Egberts, Jacqmotte, L’Or or Senseo. Then this...
-
Network Engagement Lead
il y a 4 semaines
belgium Astellas Europe Temps pleinNetwork Engagement LeadAbout Astellas:At Astellas we are a progressive health partner, delivering value and outcomes where needed.We pursue innovative science, focussing initially on the areas of greatest potential and then developing solutions where patient need is high, often in rare or under-served disease areas and in life-threatening or life-limiting...
-
Customer Service Representative
il y a 4 semaines
belgium Dover Corporation Temps pleinMarkem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print and label application systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product...
-
Customer Application Consultant
il y a 4 semaines
belgium OMP Belgium Temps pleinAs a Customer Application Consultant, your mission is to keep our OMP solution up and running for customers and to support all key-users with your knowledge. You improve our customers’ experience by providing excellent, professional, and efficient service. You are responsible for: Clearly and professionally communicating your implemented solution to...
-
Customer Relationship Manager
il y a 4 semaines
belgium Marken Ltd. Temps pleinTitle:Customer Relationship ManagerJob Purpose:To provide a consistently high level of service to a customer through the provision of a dedicated central point of contact for Service Management and problem resolution.Main Duties and Responsibilities:Develop excellent working relationships and communicate courteously with the customer in order to influence...
-
Customer Support Engineer
il y a 4 semaines
belgium Chipright Temps pleinAs part of this team, you will be guiding the customers to success. Our hyperspectral system hardware and software is used by companies all around the world. Delivering both a reliable and user-friendly experience tailored to each customer is key to making them successful. You will be actively working with engineers in the fields of medical, aerospace,...
-
Customer Support Specialist
il y a 4 semaines
belgium Sennheiser electronic GmbH & Co. KG Temps pleinThis job posting isn't available in all website languages.Sound made by Sennheiser - For almost 80 years, we are among the world’s leading manufacturers of audio products, building the future of audio. We are proud of our finely engineered microphones and audio solutions that connect people and create remarkable sound experiences - whether in the studio,...
-
Customer Succes Manager
il y a 4 semaines
belgium Televic Temps pleinTelevic Education develops high-quality educational technology. Our flagship product is assessmentQ, a digital exam platform. It is a SaaS solution that allows our customers to evaluate, grow, certify knowledge & skills and is used daily in hundreds of classrooms, training and exam centers, educational publishers, public authorities and companies...
-
Customer Growth Executive – Hooglede
il y a 4 semaines
belgium BrightAnalytics bvba Temps pleinAre you a highly motivated professional and would you like to expand the value we bring towards existing customers? Do you have business/customer facing experience in a service/software company? If so, we have the perfect opportunity for you!We are looking for a highly motivated Customer Growth Executive. You contribute directly to the growth of...
-
Customer Success Engineer
il y a 4 semaines
belgium Televic Temps pleinWe’re looking for a curious Customer Success EngineerTelevic Conference develops, manufactures, and markets conferencing solutions to high-profile customers worldwide (e.g., the United Nations, the European Parliament, the French Senate, etc.).In order to boost our growth, we are on the lookout for a curious Customer Success Engineer to resolve technical...
-
Customer success manager
il y a 4 semaines
belgium Payflip Temps pleinBenchmarking report with flex plan data of 2024 is out now! Download here.Payflip is growing raaaaazingly fast and is looking for a CS hero! Are you also convinced that wages are not just a matter of some numbers? Always wanted to boost the purchasing power of 11 million Belgians? Do you have an undeniable talent for customer relationship management? Then we...
-
Customer Success Engineer
il y a 4 semaines
belgium Icometrix Temps pleinicometrix is a fast-growing company focused on impacting the lives of people with neurological conditions through its unique AI solutions that assist radiologists and neurologists in the reading of brain MRI and CT scans. The headquarters are based in Leuven, Belgium, but icometrix already has a US team present.Our customers include hospitals and...
-
Customer Service Representative 1
il y a 4 semaines
belgium Oldcastle Inc. Temps pleinAt Leviat, you can build a future with a lasting legacy. Help us make great architecture possible. Responsibly and sustainably. For everyone, and with everyone. Because we’re one rich, vibrant global network of insight and expertise with c.3,000 people at c.60 locations globally, we are a global leader in connecting, fixing, lifting and anchoring...
-
Aftermarket Account Development Manager
il y a 4 semaines
belgium Hyundai Construction Equipment Europe Temps pleinAt HD Hyundai Construction Equipment Europe, we focus on the sales, marketing, and after-sales service of Construction Equipment (excavators and wheel loaders) and Material Handling Equipment (forklifts, reach trucks, etc.) in Europe.We have more than 100 dealers in 30 countries in Europe, selling our world-class machines and parts to their customers.In...
-
Customer Success Manager
il y a 4 semaines
belgium Prezly - PR Software Temps plein️ Important: While this is a fully remote role, we only accept candidates within a 2-hour time difference from CET (Central European Timezone).At Prezly, “Customer Delight” isn’t just a phrase – it’s the heartbeat of our company. As a bootstrapped organization, our customers are our lifeblood. Their success drives our success, and their...
-
Customer Support Engineer
il y a 4 semaines
belgium KLA-Belgium Temps pleinCustomer Support EngineerApply locationsITA-Italy-Remote-KLA Montbonnot, France Leuven, Belgiumtime type Full timeposted on Posted 26 Days Agojob requisition id 2423614Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our...
-
Customer Success Manager
il y a 3 semaines
Belgium Pentera Temps pleinMust be based in Belgium (Remote position) Accelerate Your Career in Cybersecurity! Join Pentera and take your career to the next level in cybersecurity. As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities—just like the world’s best red teams. At Pentera,...
-
Integration Architect: Future talent network
il y a 4 semaines
belgium, belgique WhatJobs Temps pleinWe are looking for new Integration Architects to join our team. At Solita, we are continuously looking to connect with talented Integration Consultants for upcoming projects and roles. By joining our future talent network, you’ll be among the first we reach out to as new opportunities emerge. Our integration team consists of approximately 200 specialists...
-
Network Project Manager
il y a 4 semaines
belgium Ypto Temps pleinThe future is our choiceAt Ypto, our purpose is to help design the future of the Belgian Railways, its customers, and employees. Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our client (the NMBS/SNCB).The primary role of the Network Project Manager is to work closely with customers to drive the...
-
Project Alight CARE
il y a 4 semaines
belgium Activus Connect Temps pleinProject Alight CARE - Business Instructor (BI) (Virtual/Remote)Project Alight CARE - Business Instructor (BI) Job DescriptionThis is a temporary position, only available to Project Alight CARE Ambassadors. During AE, Ambassadors move into the BI Role to train classes. Once AE is over, anyone in the BI role would return to the phones.The Customer Care...