Learning & Development Expert

The RoleAs a key member of our Care team, you are the architect of our agents’ competence. You don’t just schedule training: you own the end-to-end learning approach that keeps our Care crew sharp and adaptable. You translate complex product updates and operational shifts into actionable skills, based on your educational knowledge and ensuring our people aren’t just informed, but fully equipped to solve a viking’s problem. Your goal is to move beyond passive learning, building a flexible learning hub where knowledge flows seamlessly from onboarding to daily mastery.Sounds like a blast?Great. So, your main responsibilities would be to…Own the learning catalog: Design and maintain a diverse training portfolio, fromonboarding to upskilling, selecting the most effective learning format for each need.Build modular training: Shift from long, rigid sessions to smart, bite-sized modules.This ensures our training is easy to update and can be rolled out quickly whenever thebusiness changes.Bridge knowledge & skills: Partner with the knowledge owners to ensure training is always synced with our central knowledge baseGovern the skills matrix: Build and evolve the care skills matrix, defining cleardevelopment paths and certification standards for the entire organization.Enable change: Act as the catalyst for new tools and processes, ensuring the crewadopts new ways of working through targeted change enablement.Drive the feedback loop: Connect the care floor with knowledge management to turn their insights into training improvements.Measure impact: Track and report on how learning initiatives move the needle on QM,CSAT, and operational efficiency.Collaborate across the team: Work closely with internal and external crew guides,trainers to identify performance gaps and prioritize high-impact learning solutions.Because you’re the one...Who has a proven track record in Learning & Development, ideally within a Customer Care or service environment.Who has a strong didactical background, supported by relevant education orcertifications in Learning & Development, training, education.Who has a deep understanding of modern learning methodologies andhands-on experience with skill matrices, competency frameworks, andLMS/LXP platforms.Who is an AI enthusiast, eager to explore how automated tools can boostknowledge, performance, and training efficiency.Who is an engaging facilitator who enjoys leading workshops and trainingsessions when a hands-on approach is required.Who has a natural affinity for change enablement, helping people adopt newtools, processes, and mindsets with ease.Who is proficient in both Dutch and French.Who is a team player looking to make an impact within a dynamic andevolving company culture.Who, after reading all this, says “This is it”In return, you get...A diversified job with real responsibility and contribution.The possibility to make a difference while rocking an empowering role AtMobile Vikings, we work hard, but the right to disconnect is equally important.The chance to work in a cool office at least 2 days a week. Imagine walking into a space thoughtfully designed with modern aesthetics and vibrant colors-our offices are an extension of our culture.The best colleagues from around the world. We are a diverse group, and whileour company language is English, we also speak in puns and memes ;-).Let’s not forget the delicious coffee accompanied by the (more than)occasional snacks.Is this all you ever hoped for?Then don’t waste time and apply. Send us an email at jobs@mobilevikings.be and provide:A letter of motivation.Your CVLet’s do this