Customer Service Executive
il y a 3 semaines
Oost-Vlaanderen, Belgium
Functieomschrijving
Als Customer Service Executive ben je dé schakel tussen klanten en de verschillende interne afdelingen. Je bent het aanspreekpunt voor klanten, agenten, leveranciers, havenautoriteiten, transporteurs, etc. Je bent een proactieve en communicatieve teamspeler met oog voor detail. Je komt terecht in een ervaren team van vier personen, die samen met jou kunnen bijdragen aan een succesvol verhaal. Daarenboven heb je nauw contact met verschillende departementen: operations, het loket, commercial, hr, finance en administratie.
Je hebt een breed takenpakket en bent verantwoordelijk voor:
- Vertalen van contracten naar operationele processen
- Ondersteuning van de commerciële afdeling
- Proactief contact met de klant
- Beheren van transport- en douanedocumenten
- Facturatie en rapportage
- Opvolging van voorraadbeheer
- Kwaliteit, veiligheid en milieumanagement
- Samenwerking in het Customer Service team
Vereisten
- Je hebt ervaring binnen de logistieke/maritieme sector
- Ervaring binnen een gelijkaardige functie is een must
- Je werkt nauwkeurig en klantgericht
- Je hebt een sterk aanpassingsvermogen (flexibiliteit en stressbestendigheid)
- Je bent een teamspeler, maar kan ook zelfstandig werken
- Je bent taalvaardig ingesteld (Nederlands en Engels)
- Je werkt vlot in meerdere software-programma's
Aanbod
- Een afwisselende functie binnen een fijn team van 10 collega's
- Een dynamische werkomgeving met flexibele werktijden
- Een mooi salarispakket met extra legale voordelen (maaltijdcheques, hospitalisatie- en groepsverzekering)
- 30 verlofdagen per jaar
- De kans om te werken en je te ontwikkelen in een internationale werkomgeving waar geen dag hetzelfde is
- Leuke collega's met droge humor waar je op kan rekenen
Belangrijk: in de maritieme logistieke sector, is het verplicht om een veiligheidsverificatie te doorlopen voordat je in deze rol kunt starten.
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