Application Support Agent

il y a 7 jours

Brussels, Belgique Axians Temps plein

At Axians, we deliver the best combination of technology and services to enable our clients to fulfil the diverse needs of their customers. Axians is the VINCI Energies brand dedicated to ICT and Digital Transformation. We’re present across 38 countries, with more than 16 600 employees and an annual revenue of more than 3.7 billion euros, in 2024. Axians. The best of ICT with a human touch. Why Join Axians European Institutions' Team? Multicultural Environment 🌍: You will work alongside professionals from all over the world, fostering a diverse and enriching workplace. Diverse Projects 📝: Engage in impactful projects with cutting-edge technological advancements facilitated by European Institutions. Skill Development 🚀: Work in a knowledge-driven environment where you'll continually develop both technical and professional skills through exposure to complex projects. Long-term Opportunities 🏆: Our partnerships with European Institutions offer stable, long-term roles where you can make a real difference on a European scale. Contributing to European Initiatives 🏛️: Make a meaningful impact on regional and global challenges. We are seeking an Application Support Agent Senior to join our team in Brussels.Description of tasks:• Diagnose M2M and data exchange issues reported by users. • Analyse XML, XSLT, JSON files, identify errors, research potential root causes, perform tests and report.• Test and try to reproduce existing bugs and errors. • Provide technical replies to users’ engineering teams. • Follow up system development and features available in M2M transmissions vs UI. • Serve as a liaison between our customers and development team. • Keep internal knowledge up to date by documenting all relevant information. • Ensure and perform all communication with the end-users according to the services procedures and in accordance with the agreed KPIs. • Provide services to all stakeholders according to ITIL best practices, handling and documenting all requests and feedbacks. Knowledge and skills:• Strong knowledge and understanding of data exchange, such as machine to machine (M2M) transmissions, system to system communication, exchange of data without human interaction so that the information is available on another device, etc. • Strong knowledge of the XML Schema Definition (XSD) and XML mark-up language. • Previous experience in the healthcare, business or insurance sectors in projects implementing M2M communication and large data exchange. • Previous experience in end-user assistance of information systems. • Good understanding of networking and databases. • Strong analytical and problem-solving skills.Preferred skills:• Experience working with ticketing systems, Atlassian JIRA is a plus. • Knowledge of programming languages such as Java, HTML or CSS is a plus. Other requirements:EU Citizenship.English proficiency at C1 level (mandatory).French language is an asset.Resident or available to relocate to Belgium.Ready to embark on an exciting journey with us? Apply now to join a vibrant team contributing to technological advancements in European Institutions. Please send your application to recruitment.axianslux@axians.com with the subject ASAS.LQ.

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