VIP IT Support Specialist
il y a 1 semaine
We are seeking experienced IT Support Specialists to provide high-quality technical support services in a demanding VIP environment. This role requires a professional, highly skilled individual capable of delivering exceptional first and second-line support to parliamentary staff and members.Work EnvironmentLocation: Fully on-site (Brussels, with monthly sessions in Strasbourg)Dress Code: Business formal (suit and tie required)Working Hours: Shift-based schedule between 8:00 AM — 8:00 PMTravel Requirements: 4 days per month in Strasbourg during plenary sessions (rotation basis within team)Remote Work: Not available — 100% on-site presence requiredKey ResponsibilitiesService Desk & Incident ManagementAct as Service Desk Agent, Incident Agent and Analyst, Problem Agent and AnalystProvide first and second-line customer support with a focus on maximizing the first call resolution ratePerform comprehensive incident analysis and maintain direct liaison with end usersRecord and track all incident, request, and problem information systematicallyDeliver both remote and on-site technical support as requiredTechnical Support ActivitiesParticipate in the reconfiguration and installation of PC environmentsTest and administer applications across the organizationLiaise with system administration and database administration teams for the execution of administrative tasksPerform all tasks of a Service Desk Operator when requiredProvide highly autonomous support with broad IT problem-solving capabilitiesDocumentation & Knowledge ManagementDocument operational support procedures comprehensivelyDraft technical content for the knowledge databaseMaintain accurate records of all support activities and resolutionsRequired QualificationsTechnical SkillsMicrosoft Office: Very good proficiency in all MS Office applicationsEnd User Computing: Very good skills with Windows computers and end-user environmentsMobile Platforms: Good understanding of main mobile device platforms and core mobile applicationsITIL Certification: ITIL V4 Foundation Certified (mandatory requirement)*Professional ExperienceMinimum 3 years of relevant professional experience in IT support rolesDemonstrated experience in VIP or high-level support environments preferredLanguage Requirements (Mandatory)English and French: Fluent in both written and oral communication (minimum one language required)Strong communication skills with the ability to interact professionally with VIP usersEssential CompetenciesHigh degree of autonomy and self-managementBroad IT knowledge and adaptability across various technologiesExcellent problem-solving and analytical skillsProfessional demeanor suitable for VIP support environmentFlexibility to perform cross-functional tasks (SDO/ITSS interchange)Ability to work effectively in shift patterns and manage time across two locationsSpecial ConsiderationsMonthly Strasbourg sessions are organized on a rotation basis — not all team members travel every monthExpense coverage rules apply for Strasbourg travel according to organizational policiesCandidate must be comfortable working in a formal, protocol-driven environmentFlexibility and adaptability are essential due to the dynamic nature of parliamentary support
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Information Technology Support Specialist
il y a 4 semaines
Brussels, Belgique Brayton Global Temps pleinWe are looking for a versatile IT Support Specialist to join our team and work on-site for one of our key clients in Brussels.Tasks:Provide first and second-line technical support, both remotely and on-siteAct as service desk agent and analyst, handling incidents and problems efficientlyAnalyse and resolve incidents, ensuring a high first-call resolution...
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Information Technology Support Specialist
il y a 7 jours
Brussels, Belgique Brayton Global Temps pleinWe are looking for a versatile IT Support Specialist to join our team and work on-site for one of our key clients in Brussels.Tasks:Provide first and second-line technical support, both remotely and on-siteAct as service desk agent and analyst, handling incidents and problems efficientlyAnalyse and resolve incidents, ensuring a high first-call resolution...
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IT Support Specialist
il y a 4 semaines
Brussels, Belgique Empiric Temps pleinIT Support Specialist We're looking for a skilled IT Support Specialist to provide high-quality technical assistance and ensure smooth daily operations. If you're passionate about technology, problem-solving, and delivering excellent user support, this is the perfect opportunity to make an impact.Location: BrusselsOn-site: 3 days per weekAllocation:...
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IT Support Specialists
il y a 4 semaines
Brussels, Belgique UpcoMinds Temps pleinWe are looking for an experienced and motivated On-Site IT Support Specialist to provide high-quality technical assistance to end users. The ideal candidate will have strong hands-on experience with end-user devices, operating systems, and collaboration tools, as well as excellent communication skills in both French and English.Key Responsibilities:Provide...
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il y a 1 semaine
Brussels, Belgique UpcoMinds Temps pleinWe are looking for an experienced and motivated On-Site IT Support Specialist to provide high-quality technical assistance to end users. The ideal candidate will have strong hands-on experience with end-user devices, operating systems, and collaboration tools, as well as excellent communication skills in both French and English.Key Responsibilities:Provide...
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il y a 3 semaines
Brussels, Belgique afarax Temps pleinafarax is looking for a freelance IT Solution Software Specialist. We need you!The project:Our client in the utilities sector, is seeking an experienced IT Solution Software Specialist to strengthen their team.The different activities include but are not limited to:The Software Specialist is responsible for the integration of customer requirements, through...
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IT Solution Software Specialist
il y a 3 semaines
Brussels, Belgique afarax Temps pleinafarax is looking for a freelance IT Solution Software Specialist. We need you!The project:Our client in the utilities sector, is seeking an experienced IT Solution Software Specialist to strengthen their team.The different activities include but are not limited to:The Software Specialist is responsible for the integration of customer requirements, through...
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il y a 1 jour
Brussels, Belgique Sogeti Temps plein**IT Support Agent (ENG + FR or German) - European Institution** **Are you communicative, driven, people minded and do you have a good experience of 3 years (min.) in IT Support? Well, Sogeti Belgium is looking for you!** **At the moment we are looking for an ' **IT Support Agent **' for a European Institution!** **Nature of the tasks**: - **Service desk...
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IT Business Specialist
il y a 2 semaines
Brussels, Belgique Strativ Group Temps pleinIT Business Specialists Location: Brussels 12 month contractRate: DOEResponsibilities: Manage/lead entire project or service including technical solution, implementation, support and quality. Understand and direct/participate in all phases of project implementation on multiple large projects.Review project team deliverables to ensure quality (design...
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IT Business Specialist
il y a 2 semaines
Brussels, Belgique Strativ Group Temps pleinIT Business Specialists Location: Brussels 12 month contractRate: DOEResponsibilities: Manage/lead entire project or service including technical solution, implementation, support and quality. Understand and direct/participate in all phases of project implementation on multiple large projects.Review project team deliverables to ensure quality (design...
