VIP IT Support Specialist
il y a 6 jours
We are seeking experienced IT Support Specialists to provide high-quality technical support services in a demanding VIP environment. This role requires a professional, highly skilled individual capable of delivering exceptional first and second-line support to parliamentary staff and members.Work EnvironmentLocation: Fully on-site (Brussels, with monthly sessions in Strasbourg)Dress Code: Business formal (suit and tie required)Working Hours: Shift-based schedule between 8:00 AM — 8:00 PMTravel Requirements: 4 days per month in Strasbourg during plenary sessions (rotation basis within team)Remote Work: Not available — 100% on-site presence requiredKey ResponsibilitiesService Desk & Incident ManagementAct as Service Desk Agent, Incident Agent and Analyst, Problem Agent and AnalystProvide first and second-line customer support with a focus on maximizing the first call resolution ratePerform comprehensive incident analysis and maintain direct liaison with end usersRecord and track all incident, request, and problem information systematicallyDeliver both remote and on-site technical support as requiredTechnical Support ActivitiesParticipate in the reconfiguration and installation of PC environmentsTest and administer applications across the organizationLiaise with system administration and database administration teams for the execution of administrative tasksPerform all tasks of a Service Desk Operator when requiredProvide highly autonomous support with broad IT problem-solving capabilitiesDocumentation & Knowledge ManagementDocument operational support procedures comprehensivelyDraft technical content for the knowledge databaseMaintain accurate records of all support activities and resolutionsRequired QualificationsTechnical SkillsMicrosoft Office: Very good proficiency in all MS Office applicationsEnd User Computing: Very good skills with Windows computers and end-user environmentsMobile Platforms: Good understanding of main mobile device platforms and core mobile applicationsITIL Certification: ITIL V4 Foundation Certified (mandatory requirement)*Professional ExperienceMinimum 3 years of relevant professional experience in IT support rolesDemonstrated experience in VIP or high-level support environments preferredLanguage Requirements (Mandatory)English and French: Fluent in both written and oral communication (minimum one language required)Strong communication skills with the ability to interact professionally with VIP usersEssential CompetenciesHigh degree of autonomy and self-managementBroad IT knowledge and adaptability across various technologiesExcellent problem-solving and analytical skillsProfessional demeanor suitable for VIP support environmentFlexibility to perform cross-functional tasks (SDO/ITSS interchange)Ability to work effectively in shift patterns and manage time across two locationsSpecial ConsiderationsMonthly Strasbourg sessions are organized on a rotation basis — not all team members travel every monthExpense coverage rules apply for Strasbourg travel according to organizational policiesCandidate must be comfortable working in a formal, protocol-driven environmentFlexibility and adaptability are essential due to the dynamic nature of parliamentary support
-
VIP IT Support Specialist
il y a 6 jours
Brussels, Belgique UpcoMinds Temps pleinWe are seeking experienced IT Support Specialists to provide high-quality technical support services in a demanding VIP environment. This role requires a professional, highly skilled individual capable of delivering exceptional first and second-line support to parliamentary staff and members.Work EnvironmentLocation: Fully on-site (Brussels, with monthly...
-
IT Support Agent
il y a 5 jours
Brussels, Belgique Inavise Tech Temps pleinDo you have 1+ years of experience in IT Support? We are looking for a support agent to join our team in Brussels for a public sector client. EU Citizenship is required due to security clearance. **Requirements**: 1+ years of experience in on-site support roles Knowledge of WKS Administration (Windows 7 & Windows 10) Knowledge of Server OS (Windows 2016,...
-
IT Support
il y a 3 semaines
Brussels, Belgique Sloka IT Solutions Temps pleinGreetings from Sloka IT Solutions.Title - Senior IT Helpdesk OfficerLanguage - Dutch or French (Nice to have), English (Professional working proficiency)Location - BelgiumDuration - 12 monthsWorkplace type - Fully RemoteExperience - 9 yearsJob Description:Task title: IT SupportPO number:Location:Brussels, ParisRemote location possible (this overrules the...
-
IT Support Specialists
il y a 4 semaines
Brussels, Belgique UpcoMinds Temps pleinWe are looking for an experienced and motivated On-Site IT Support Specialist to provide high-quality technical assistance to end users. The ideal candidate will have strong hands-on experience with end-user devices, operating systems, and collaboration tools, as well as excellent communication skills in both French and English.Key Responsibilities:Provide...
-
IT Support Technician
il y a 5 jours
Brussels, Belgique Synergy Global IT Services Temps pleinIt could be the perfect moment to pursue your career in Information Technology. If you are passionate about improving yourself, we are ready to support you during your journey. IT Support Technician must have: Fluent English, Passion for career in IT IT Support Technician is needed to have: Work/Residence Permit in Belgium IT Support Experience, Location:...
-
IT Specialist
il y a 5 jours
Brussels, Belgique ALYE Engineering Temps plein**THE COMPANY** Our client’s team now has 21 people. They provide all IT services to small and medium-sized enterprises / organizations, from sales to remote or on-site support, from simple to complex technologies. They are present in Brussels and Wavre. Our client strengthens its 'inforMagicians' team, therefore we are looking for an IT...
-
Technical Support Specialist
il y a 5 jours
Brussels, Belgique Viva Wallet Temps pleinAPN is your best friend? A firmware update is always a good idea for you? Do you consider problem solving as your strongest skill? If we have just described a typical day of yours, then YOU might be the EXPERT we are looking to ‘’join our forces’’! **The role**: The Technical Support Specialist, will join our Technical Support Team (part of the...
-
IT-Infrastructuur Specialist
il y a 2 semaines
Brussels, Belgique WhatJobs Temps pleinIT-Infrastructuur Specialist We zijn op zoek naar een ervaren IT-specialist om onze groep te versterken. Kom bijdrage aan strategische plannen en verbeter de operationele uitvoering. Bied inbreng voor visieontwikkeling en ondersteun onze bedrijfsprocessen.
-
IT Support
il y a 3 jours
Brussels, Belgique DVF Recruitment Temps pleinAnalyst, On-site IT SupportLocation: Brussels Contract: Full-time, PermanentWe are seeking an On-site IT Support Analyst to ensure the smooth operation of personal computing and office technology. This is a hands-on role providing first-class on-site and desk-based technical support, resolving incidents and service requests, and supporting audio-visual and...
-
IT Support
il y a 3 jours
Brussels, Belgique DVF Recruitment Temps pleinAnalyst, On-site IT SupportLocation: Brussels Contract: Full-time, PermanentWe are seeking an On-site IT Support Analyst to ensure the smooth operation of personal computing and office technology. This is a hands-on role providing first-class on-site and desk-based technical support, resolving incidents and service requests, and supporting audio-visual and...
