IT Support Agent
il y a 1 semaine
Do you have 1+ years of experience in IT Support? We are looking for a support agent to join our team in Brussels for a public sector client. EU Citizenship is required due to security clearance. **Requirements**: 1+ years of experience in on-site support roles Knowledge of WKS Administration (Windows 7 & Windows 10) Knowledge of Server OS (Windows 2016, Windows 2012) and Active Directory Knowledge of Basic System Administrator tasks Experience in Accounting management Experience with Network setup and protocols Experience with backup/ restore procedures Experience with Antivirus management Patch and software distribution Understanding of scanning and printing Experience with Printer Management ITIL v3 Foundation certification (can be obtained after the contract is taken) At least one technical certification (besides ITIL) in their area of expertise (can be obtained after the contract is taken) **Soft skills**: Excellent communication, empathy, good teaching and learning skills; Ability to work under stress, while keeping a positive attitude; Excellent service attitude and commitment to quality; Proactive and analytical; Excellent communication skills and motivation to learn **Languages**: French and English (fluent) **Technical certification required**: ITIL V3/4 **Any of**: Microsoft Office Specialist (MOS), MOS Expert, MOS Master, ECDL (Base/Standard/Advanced) - ONLY for relevant products: Windows 7, Office 2010. **Job description**: **Provide high-quality proximity support for end users**: on-site interventions to deal with incidents and requests impossible to resolve remotely. Workstation provisioning **Loan and support of mobility equipment**: mobile phones, smartphones, laptops, tablet computers Peripherals management (install, connect and troubleshoot printers, scanners, multifunctional devices Implement IMAC requests (Installation, Move, Add, Change), (including but not limited to PC installation/configuration and move). **Support to Logistic Services**: provide stock management, tracking of equipment: track ("scan") the equipment and its location, in order to upload the file to the database. Referring major hardware or software problems or defective products to vendors or technicians for service, Small & Medium Scale Logistics actions (SMSL) (e.g. PC and peripherals moves in the context of new users' arrivals, user's office relocations, annual Mobility / Rotation exercise) **Support for audio/video-conferences**: help for the establishment of connections, testing, basic troubleshooting **Provide technical support**: replacing hardwares Escalate to the competence group when required Follows established processes and procedures Propose and improve Knowledge Base articles Reinforce the First Line and the VIP Support teams, in case of exceptional workload. Tech & Func Skills **Work Condition**: EU Nationals only due to security clearance
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IT Services Field Support Agent
il y a 2 semaines
Brussels, Belgique EQUANS Temps pleinWhat if your tech skills could make someone's digital workday a whole lot easier - every single day? As an IT Field Support Agent (Digital Coach), youll be the friendly face of IT, helping colleagues on-site across Belgium get the most out of their digital tools. From solving issues in real time to coaching on new apps, youll make tech more accessible, one...
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Standard IT support specialist
il y a 1 semaine
Brussels, Belgique Getronics Temps pleinNature of tasks Service desk agent, incident agent and analyst, problem agent and analyst Incident analysis, first and second-line customer liaison with the purpose of maximizing the first call resolution rate First and second-line support: remote and on-site support Recording & tracking incident and request information Recording & tracking Problem...
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IT Support Technician
il y a 1 semaine
Brussels, Belgique Synergy Global IT Services Temps pleinIt could be the perfect moment to pursue your career in Information Technology. If you are passionate about improving yourself, we are ready to support you during your journey. IT Support Technician must have: Fluent English, Passion for career in IT IT Support Technician is needed to have: Work/Residence Permit in Belgium IT Support Experience, Location:...
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VIP IT Support Specialist
il y a 3 semaines
Brussels, Belgique UpcoMinds Temps pleinWe are seeking experienced IT Support Specialists to provide high-quality technical support services in a demanding VIP environment. This role requires a professional, highly skilled individual capable of delivering exceptional first and second-line support to parliamentary staff and members.Work EnvironmentLocation: Fully on-site (Brussels, with monthly...
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VIP IT Support Specialist
il y a 1 semaine
Brussels, Belgique UpcoMinds Temps pleinWe are seeking experienced IT Support Specialists to provide high-quality technical support services in a demanding VIP environment. This role requires a professional, highly skilled individual capable of delivering exceptional first and second-line support to parliamentary staff and members.Work EnvironmentLocation: Fully on-site (Brussels, with monthly...
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Customer Support Agent
il y a 1 semaine
Brussels, Belgique HireOn Ltd Temps pleinHireOn Ltd is working with a leading multinational technology business that is looking to recruit Arabic-speaking Customer Support Agent for their offices in Lisbon. **Important! European Nationality it is required.** Position: Customer Support Agent Location: Lisbon, Portugal Employment type: Full-time Remuneration: 22500- 23000 euro gross/year 16100...
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Support IT
il y a 1 semaine
Brussels, Belgique Michael Page Temps pleinPour ce rôle de Support IT, vous aurez pour principales missions les axes suivants : IT Support: Traiter les demandes des utilisateurs internes et externes à l'aide de canaux multiples (outil de ticketing, chat, e-mail). Fournir des solutions pour résoudre les incidents de niveau 1. Incident management: Analyser les incidents techniques et fonctionnels de...
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Applications Support Agent
il y a 2 semaines
Brussels, Belgique Axians Portugal Temps pleinAt Axians, we deliver the best combination of technology and services to enable our clients to fulfil the diverse needs of their customers. Axians is the VINCI Energies brand dedicated to ICT and Digital Transformation. We're present across 38 countries, with more than 16 600 employees and an annual revenue of more than 3.7 billion euros, in 2024.Axians. The...
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Applications Support Agent
il y a 2 semaines
Brussels, Belgique Axians Portugal Temps pleinAt Axians, we deliver the best combination of technology and services to enable our clients to fulfil the diverse needs of their customers. Axians is the VINCI Energies brand dedicated to ICT and Digital Transformation. We’re present across 38 countries, with more than 16 600 employees and an annual revenue of more than 3.7 billion euros, in 2024.Axians....
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IT Support Specialist
il y a 22 heures
Brussels, Belgique Brayton Global Temps pleinYour tasks:Serve as a dedicated service desk agent, incident analyst, and problem solver.Ensure swift incident analysis, prioritizing first and second-line customer interactions to achieve an outstanding first call resolution rate.Maintain meticulous records of incident and problem information.Offer expert support both remotely and on-site, providing...
