IT Support Agent
il y a 2 jours
Do you have 1+ years of experience in IT Support? We are looking for a support agent to join our team in Brussels for a public sector client. EU Citizenship is required due to security clearance. **Requirements**: 1+ years of experience in on-site support roles Knowledge of WKS Administration (Windows 7 & Windows 10) Knowledge of Server OS (Windows 2016, Windows 2012) and Active Directory Knowledge of Basic System Administrator tasks Experience in Accounting management Experience with Network setup and protocols Experience with backup/ restore procedures Experience with Antivirus management Patch and software distribution Understanding of scanning and printing Experience with Printer Management ITIL v3 Foundation certification (can be obtained after the contract is taken) At least one technical certification (besides ITIL) in their area of expertise (can be obtained after the contract is taken) **Soft skills**: Excellent communication, empathy, good teaching and learning skills; Ability to work under stress, while keeping a positive attitude; Excellent service attitude and commitment to quality; Proactive and analytical; Excellent communication skills and motivation to learn **Languages**: French and English (fluent) **Technical certification required**: ITIL V3/4 **Any of**: Microsoft Office Specialist (MOS), MOS Expert, MOS Master, ECDL (Base/Standard/Advanced) - ONLY for relevant products: Windows 7, Office 2010. **Job description**: **Provide high-quality proximity support for end users**: on-site interventions to deal with incidents and requests impossible to resolve remotely. Workstation provisioning **Loan and support of mobility equipment**: mobile phones, smartphones, laptops, tablet computers Peripherals management (install, connect and troubleshoot printers, scanners, multifunctional devices Implement IMAC requests (Installation, Move, Add, Change), (including but not limited to PC installation/configuration and move). **Support to Logistic Services**: provide stock management, tracking of equipment: track ("scan") the equipment and its location, in order to upload the file to the database. Referring major hardware or software problems or defective products to vendors or technicians for service, Small & Medium Scale Logistics actions (SMSL) (e.g. PC and peripherals moves in the context of new users' arrivals, user's office relocations, annual Mobility / Rotation exercise) **Support for audio/video-conferences**: help for the establishment of connections, testing, basic troubleshooting **Provide technical support**: replacing hardwares Escalate to the competence group when required Follows established processes and procedures Propose and improve Knowledge Base articles Reinforce the First Line and the VIP Support teams, in case of exceptional workload. Tech & Func Skills **Work Condition**: EU Nationals only due to security clearance
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IT Support
il y a 3 semaines
Brussels, Belgique Sloka IT Solutions Temps pleinGreetings from Sloka IT Solutions.Title - Senior IT Helpdesk OfficerLanguage - Dutch or French (Nice to have), English (Professional working proficiency)Location - BelgiumDuration - 12 monthsWorkplace type - Fully RemoteExperience - 9 yearsJob Description:Task title: IT SupportPO number:Location:Brussels, ParisRemote location possible (this overrules the...
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IT Support Technician
il y a 2 jours
Brussels, Belgique Synergy Global IT Services Temps pleinIt could be the perfect moment to pursue your career in Information Technology. If you are passionate about improving yourself, we are ready to support you during your journey. IT Support Technician must have: Fluent English, Passion for career in IT IT Support Technician is needed to have: Work/Residence Permit in Belgium IT Support Experience, Location:...
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VIP IT Support Specialist
il y a 4 jours
Brussels, Belgique UpcoMinds Temps pleinWe are seeking experienced IT Support Specialists to provide high-quality technical support services in a demanding VIP environment. This role requires a professional, highly skilled individual capable of delivering exceptional first and second-line support to parliamentary staff and members.Work EnvironmentLocation: Fully on-site (Brussels, with monthly...
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VIP IT Support Specialist
il y a 4 jours
Brussels, Belgique UpcoMinds Temps pleinWe are seeking experienced IT Support Specialists to provide high-quality technical support services in a demanding VIP environment. This role requires a professional, highly skilled individual capable of delivering exceptional first and second-line support to parliamentary staff and members.Work EnvironmentLocation: Fully on-site (Brussels, with monthly...
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IT Support Assistant
il y a 6 jours
Brussels, Belgique CareerWallet Temps pleinWe are currently recruiting an IT Support Assistant for one of our clients based in Brussels. Act as a front-line technical contact, delivering hands-on and remote assistance for end-user devices and workplace technology Prepare, deploy, and support workstations, mobile devices, printers, and associated hardware throughout their lifecycle Diagnose and...
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IT Support Assistant
il y a 6 jours
Brussels, Belgique EXCEL CAREERS Temps pleinWe are currently recruiting an IT Support Assistant for one of our clients based in Brussels. Act as a front-line technical contact, delivering hands-on and remote assistance for end-user devices and workplace technology Prepare, deploy, and support workstations, mobile devices, printers, and associated hardware throughout their lifecycle Diagnose and...
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Customer Support Agent
il y a 1 semaine
Brussels, Belgique HireOn Ltd Temps pleinHireOn Ltd is working with a leading multinational technology business that is looking to recruit Arabic-speaking Customer Support Agent for their offices in Lisbon. **Important! European Nationality it is required.** Position: Customer Support Agent Location: Lisbon, Portugal Employment type: Full-time Remuneration: 22500- 23000 euro gross/year 16100...
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IT Support
il y a 14 heures
Brussels, Belgique DVF Recruitment Temps pleinAnalyst, On-site IT SupportLocation: Brussels Contract: Full-time, PermanentWe are seeking an On-site IT Support Analyst to ensure the smooth operation of personal computing and office technology. This is a hands-on role providing first-class on-site and desk-based technical support, resolving incidents and service requests, and supporting audio-visual and...
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IT Support
il y a 13 heures
Brussels, Belgique DVF Recruitment Temps pleinAnalyst, On-site IT SupportLocation: Brussels Contract: Full-time, PermanentWe are seeking an On-site IT Support Analyst to ensure the smooth operation of personal computing and office technology. This is a hands-on role providing first-class on-site and desk-based technical support, resolving incidents and service requests, and supporting audio-visual and...
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Service Desk Agent
il y a 6 jours
Brussels, Belgique Fujitsu Temps pleinFujitsu is looking for a motivated Service Desk Agent to support a prestigious European Union institution in Brussels. This is an on-site role, working in a dynamic, multicultural environment where you will contribute to high-quality IT service delivery.Key ResponsibilitiesProvide frontline IT support to end usersWork with office automation tools, primarily...
