Customer Support Agent
il y a 4 jours
HireOn Ltd is working with a leading multinational technology business that is looking to recruit Arabic-speaking Customer Support Agent for their offices in Lisbon.
**Important European Nationality it is required.**
Position: Customer Support Agent
Location: Lisbon, Portugal
Employment type: Full-time
Remuneration: 22500- 23000 euro gross/year
16100 euro gross/year, plus, 780 euro transport allowance,
€ 3240 /year language bonus; €7.63 (net) per working day (meal)
Plus 2000 euro relocation reimbursement.
DUTIES AND RESPONSIBILITIES:
- Ensure customer satisfaction and provide professional customer support
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
- Identify the issue the client is facing, troubleshoot and provide the solution
- Able to identify when the issue should be re-assigned to another department or more senior representative
- Collaborate with other specialists to solve or properly close help tickets
- Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
- Maintain and update all job-related administrative forms.
**REQUIREMENTS**:
- Native/fluent in Arabic, both oral and written
- Eligable to work in EU or pre-settlement status in Portugal
- Essential to have - at least 1 year experience in Customer support roles, ideally from contact centers
- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
- Resourceful and stress resilient personality that can adapt and remain calm in all situations
- Ability to meet tight deadlines with minimum supervision and in timely manner
- Ability to work independently, while being team player at the same time.
BENEFITS:
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Relocation package and assistance.
**Salary**: €22,500.00 - €23,500.00 per year
**Benefits**:
- Food allowance
- Hospitalization insurance
- Life insurance
- Mileage reimbursement
- Retirement plan
Schedule:
- Day shift
Supplemental Pay:
- Bonus pay
- Overtime pay
- Sunday or public holiday pay
- Yearly bonus
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