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Senior Application Support Agent
il y a 5 heures
Senior Application Support Agent | Brussels (Hybrid) | Full-TimeAre you ready to support large-scale digital services that impact millions of users across Europe? We're looking for a Senior Application Support Agent to join our Brussels-based team and help ensure smooth operations for business-critical applications in an international environment.What you'll doBe the first point of contact for end users (application questions & incidents)Handle and document requests following ITIL best practicesMonitor and coordinate ticket resolution with IT teamsInvestigate issues using SQL and database troubleshootingWork with Oracle / relational databasesEscalate complex cases to development teams and follow up until closureMaintain and improve documentation (manuals, FAQs, wikis, dashboards)Contribute to team operations, performance reviews, and service improvementWhat you bring3+ years of experience in application support / service supportStrong experience with ticketing tools (ServiceNow is a plus)Strong SQL skills + good database knowledge (Oracle preferred)Understanding of REST / SOAP and system integrationsComfortable working in an ITIL-based support environmentGreat communication skills in English & French ️Analytical mindset + structured troubleshooting approachWhat's in it for youHybrid working modelContinuous learning International projects and strong growth opportunitiesReady to apply? Upload your CV in English via the apply button.
