Customer Success Specialist Flanders
il y a 4 semaines
Scope: klantenondersteuning, training, monitoring, voortdurende verbetering.
Kantoren: gevestigd in Luik, ontwikkeling van de Vlaamse markt.
Talen: vloeiend Nederlands, Frans vereist.
Wil je een sleutelrol spelen in een innovatief en snelgroeiend bedrijf? TrustUp is op zoek naar nieuw talent om zijn klanten in Vlaanderen te ondersteunen en te begeleiden
Als Customer Success Specialist, zal je centraal staan in onze groei op de Vlaamse markt. Je hebt een dubbele missie: enerzijds begeleid je onze klanten in het gebruik van onze innovatieve producten, en anderzijds zorg je voor regelmatige opvolging van hun behoeften om hun tevredenheid te waarborgen.
Verantwoordelijkheden:- Begeleiding van nieuwe klanten: je wordt hun aanspreekpunt en leert hen hoe ze onze beheertools en ons platform optimaal kunnen gebruiken.
- Persoonlijke klantenservice: je beantwoordt vragen via telefoon en e-mail en biedt snelle en doeltreffende oplossingen.
- Opvolging en optimalisatie: dankzij regelmatig contact met je klanten anticipeer je op mogelijke problemen en stel je verbeteringen voor om onze diensten te optimaliseren.
- Op maat gemaakte verbindingen: je analyseert de behoeften van particulieren en koppelt hen aan de meest geschikte professional.
- Continue verbetering: jouw mening telt Je wordt aangemoedigd om suggesties te doen om onze producten en diensten te verbeteren.
- Vloeiend Nederlands en goede kennis van Frans (gesproken en geschreven): je bent het belangrijkste aanspreekpunt voor onze Vlaamse klanten.
- Uitstekende communicatieve vaardigheden: je weet actief te luisteren, duidelijk te antwoorden en je boodschap aan te passen aan je gesprekspartner.
- Klantgerichte mindset: je bent gericht op klanttevredenheid en lost problemen graag proactief op.
- Organisatietalent: je beheert efficiënt meerdere taken tegelijk en voelt je comfortabel bij het beheren van een klantenportefeuille.
- Zelfstandigheid en initiatief: je wacht niet op instructies en aarzelt niet om verbeteringen voor te stellen.
- Ervaring in een soortgelijke functie of in klantenservice is een groot pluspunt.
- Computer
- Maaltijdcheques
- In totaal 23 vakantiedagen
- Je krijgt de kans om verantwoordelijk te zijn voor ons Vlaamse klantenportefeuille, een strategische markt voor onze groei.
- Je werkt in een dynamische omgeving, met een gepassioneerd team dat initiatief en creativiteit waardeert.
- We bieden je alle ondersteuning die je nodig hebt om sterke vaardigheden te ontwikkelen en bij te dragen aan de uitbreiding van TrustUp in Europa.
Klaar om dingen in beweging te zetten? Sluit je aan en wees het middelpunt van de transformatie van de renovatiesector
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