Teamleader Customer Relations
il y a 4 semaines
You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.
Candidate ProfileYou build and maintain a lifelong relationship with both new and existing customers. In doing so, you stimulate turnover growth and contribute to long-term profitability.
- Your communication skills enable you to handle complaints in a reliable, efficient and friendly way. The goal is to motivate our customers to shop at IKEA more often because they are confident that a visit is always worth it and is a pleasant experience.
- You have solid experience as a leader and you are a real team player, which enables you to solve problems and make decisions in a challenging and ever-changing retail environment.
- You enjoy coaching a team to achieve targets and can act on feedback received from both customers and co-workers.
- You challenge both yourself and your team to exceed the expectations of our customers and constantly find new and better ways of working by collaborating with all the different departments in our store.
- You are focused on customers, and you always make the customer the center of your attention. You can see the store through our customers' eyes and use this to optimize the shopping experience in our store.
- You translate the business plan of the store into a clear action plan for your department and implement the various actions. In doing so, you contribute to the positioning of the IKEA store as the leader in interior design in the local market.
- You are a born problem-solver: you listen to the customer and draw on your knowledge to offer solutions and make decisions in line with our IKEA Customer Relations policy and coach your team to do the same.
- You motivate, inspire and engage your team to achieve the targets set and help them grow and develop as individuals.
- You create trust in IKEA among our customers by guaranteeing a positive store experience before, during, and after their purchase.
- You supervise the administrative processes that occur behind the scenes and ensure the operational systems are up to standard.
- You implement new ways of working in the constantly changing omnichannel world.
At IKEA it's all about our customers, and in Customer Relations, we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that works together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback, and make things right Our modus operandi is to connect to people by listening to their personal needs and creating genuine interactions. We're a bunch of people who are truly passionate about people
Let's ConnectAt IKEA, we like to give you the space to take control of your own development and growth. We believe in entrepreneurship and initiative and want to make it easy for you. In the first few weeks/months, you will be offered a 5-step development plan to get you started, with enough personal space to create the learning moments you need.
We offer this structure and a supportive network of colleagues who will make sure you feel comfortable in this situation and give you time to learn, make mistakes, and develop.
Benefits- Eco-vouchers
- End-of-year bonus, holiday pay, and sector premiums
- An additional allowance if you come by bike
- Private leasing of an electric bike
- Comprehensive hospitalization insurance
- A private accidents insurance
- Pension savings
- A leave savings plan
- Extra-legal holidays and seniority holidays
- A canteen with delicious food at very democratic prices
- IKEA Tack Loyalty reward
- ONE IKEA Bonus
- IKEA Benefits at work
- IKEA staff discount 15% on all your purchases
- Team outings & staff parties
- A nice extra in case of legal cohabitation/marriage/birth/retirements
From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.
At the heart of our business are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.
Our vision, "to create a better everyday life for the many people" inspires and guides us in everything we do. This is IKEA.
What We All Have in Common- Living our values
- Being your unique self, while respecting and including others
- A passion for home furnishing
- Performing & delivering while learning & developing
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