Product Director

Giftify is the European leader in gift card program solutions for shopping centres. We help real estate groups and retail operators unlock new income streams and run engaging customer journeys through our gift card programs and payments management technology. More than 500 shopping centres across Europe and the Middle East use our platform—offering everything from eco-friendly physical cards to digital gift cards, payment management, and real-time analytics. More than 6 million Giftify gift cards have been sold to date, with a total annual load of over EUR 100M. We power fully managed gift card programs for clients such as URW, CBRE, Carmila, Klepierre, and other major retail groups. The Challenge Giftify continues to grow at a strong double-digit rate, and we are now entering the next stage of scale. To support this momentum, we are building a product organisation that will strengthen our core platform, accelerate innovation, and enable global expansion. We are hiring a Product Director to build an efficient product function. This is a pivotal executive role for a leader who can operate strategically while remaining hands-on as the organisation grows . We are looking for a senior product leader who can bring best practices, structure and long-term product vision, guiding Giftify's evolution into a truly product-led organisation. You will define our product roadmap, build and manage the product team, and introduce the governance, processes, and metrics that enable operational excellence for scaling the product. You will shape how our platform evolves, how we leverage data, and how we introduce new offerings that strengthen Giftify's position in the market. If you are an experienced people manager, with a business-first mindset, proven product leadership and knowledge in the payments industry, this role offers high potential and a wide scope for your career progress. The Role — Key Responsibilities Product Organisation & Ways of Working Build, manage, and scale the product team—starting with the structure, roles, and processes that enable high performance and a culture of product excellence. Establish product discovery, prioritisation, and delivery frameworks that bring alignment, speed, and accountability. Introduce product metrics and performance dashboards that enable strong governance and transparency. Product Vision & Strategy Define, refine, and own Giftify's product vision and long-term roadmap. Translate business goals into product development strategies that drive scalability, adoption, product added value, and revenue growth. Identify opportunities to expand the platform into new value-added products—including data analytics and experience-enhancing tools. Customer & Market Insight Deeply understand client needs across shopping centres, retail parks, and franchise environments to guide product decisions. Analyse market trends, adjacent fintech models, compliance requirements, and global retail dynamics to inform product strategy. Ensure customer experience and UX excellence remain central to how the product evolves. Data & Platform Foundations Work closely with engineering and data teams to define how Giftify collects, structures, and governs data. Identify and shape data products and dashboards that enhance client decision-making and commercial insights. Establish the foundations for future monetisation of data-driven services. Go-to-Market, Packaging & Enablement Partner with Commercial and Marketing to define product packaging, pricing, and positioning across markets. Support GTM planning for new features and products, ensuring internal teams are trained and enabled. Provide product leadership in major client conversations, strategic partnerships, and high-impact initiatives. Executive Leadership Serve as a core member of the leadership team, contributing to company strategy, planning, and cross-functional decision-making. Champion a product-led culture across the organisation—driving alignment, clarity, and focus. Experience & Expertise — About You A seasoned product leader with experience in the payments or stored-value industry, with a track record of building and scaling product organisations. Demonstrated ability to define product strategy, deliver successful products, and drive measurable business outcomes. Understanding of product architecture, APIs, and the foundations needed for scaling a multi-market platform. Leadership & Mindset A builder who brings clarity to complexity and drives operational excellence. A strategic thinker who is equally comfortable being hands-on—especially in an early-stage product function. Skilled at influencing at executive level and aligning cross-functional teams around shared priorities. Deeply customer-centric, with strong appreciation for UX, product marketing, and commercial impact. A collaborative leader with a business-first approach to product decisions. Other Requirements Fluent in English; additional languages are a plus. Experience working in international, tech-driven, or scaling environments is highly valued. What We Offer A pivotal executive role in a fast-growing scale-up shaping the future of fintech. The opportunity to define and build the entire product organisation. High ownership, autonomy, and the ability to influence company-wide strategy. An international environment, collaborating with clients and partners across Europe, the Middle East, and beyond. Company-wide offsites twice per year in exceptional destinations. Regular management offsites in Belgium and abroad. A new office near Gare Centrale offering one of the best views in Brussels. A strong compensation package with all the benefits. A flexible work policy—work from anywhere you prefer, with the expectation of in-person leadership team meetings. A diverse, international scale-up culture that values ownership, collaboration, and continuous improvement. #J-18808-Ljbffr