The Resource management: Helpdesk Specialist RDS

il y a 3 semaines


belgium join.com Temps plein
Responsibilities
  • Help desk, customer service, and support experience with problem solving involving hardware, software, and networks.
  • Technical helpdesk or technical call center experience.
  • Communicate comfortably and effectively with customers and management.
  • Demonstrable Subject Matter Expert on Service Desk.
  • Expert knowledge of Service Desk functions in line with ITIL standards, including Incident, Problem, and Request Management.
  • Deep understanding of the interfaces between remote and on-site first line contact and second and third line resolver groups.
  • Provide hardware/software/network problem diagnosis/resolution via telephone for customer’s end users.
  • Route problems to internal I.M. support staff.
  • Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution.
  • Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions.
  • Ensure adherence to the published compliance framework. Monitor by conducting periodic audits to ensure all compliance aspects are adhered to; analyze and publish reports on the findings; discuss with the concerned stakeholders and follow up.
Requirements
  • Education – any formal background will be considered, IT background preferred.
  • Analytical and systematic problem-solving skills required.
  • Good French & English written and communicational fluency expected.
  • Phone support experience.
  • Technical helpdesk or technical call center experience.
  • Technical & customer-specific training will be provided.
Benefits

Full-time remote work.

#J-18808-Ljbffr
  • R&D Manager

    il y a 3 semaines


    belgium Marketing - Product Specialist (MW) Temps plein

    Flen Health is an international family-owned company with ambitious growth plans in the pharmaceutical and medical device technological domain. Flen Health has a range of products for wound and skin care, several new products in the pipeline and research cooperation agreements in Europe and the USA.At Flen Health, we focus on people with topical inflammatory...


  • belgium Environmental Resources Management (ERM) Temps plein

    Principal Consultant and Project Manager - Belgium (Principal Level)ERM is looking for a driven, result-oriented, and experienced Principal Consultant and Project Manager to join the Liability Portfolio Management and Remediation (LPMR) team in Antwerp. You will manage a portfolio of large investigation, construction, and remediation projects in the Flanders...

  • SEO Specialist

    il y a 3 semaines


    belgium Uvation Temps plein

    We understand that the world is already overpopulated with IT consultancies, each offering the same types of services. This is why Uvation takes the role of ‘consultant’ one step further. We don’t just want to provide clients with advice about software and hardware, but rather serve as your comprehensive and strategic IT and security partner. Modern...

  • Digital Project Manager

    il y a 3 semaines


    belgium Cookware Co. Temps plein

    The Digital Project Manager will plan, organize, control, and coordinate the successful delivery of Business Application projects (ERP, PLM, BI, and CRM). He/she will be accountable for daily project management tasks such as project plan management, resourcing, scheduling, scope prioritization, and task coordination to meet the milestones, objectives, and...


  • belgium PKF-VMB Belgium Temps plein

    ENTSO-E is the European Network of Transmission System Operators for Electricity. We coordinate the cross-border system operations, system development and electricity market activities of the 40 electricity transmission system operators (TSOs) which cover 36 countries. The ENTSO-E Secretariat in Brussels provides support on technical, market and policy...

  • Medical Affairs Manager

    il y a 3 semaines


    belgium MAP Patient Access Limited Temps plein

    WHO WE AREWe are Kintiga, a pan-European specialist that partners with ambitious health technology developers through the complex journey to achieve successful patient access across Europe, with our tailored approach, global perspective and local expertise. Kintiga unites three companies: MAP Patient Access (UK), AxTalis (Benelux), and SKC Consulting...

  • Production Manager

    il y a 4 semaines


    belgium 3W Executive Interim Management Temps plein

    Function descriptionOversee production and workforce planningSteer the production plan, and timelines according to production specifications.Plan workflow and schedules for the department.Monitor production status and ensure timely delivery.Identify delays and accordingly adjust schedules to meet deadlines.Assist in production risk assessment and mitigation...

  • Talent Acquisition Specialist

    il y a 3 semaines


    belgium, belgium Ntrinsic Consulting Temps plein

    Talent Acquisition SpecialistType of contract: ContractSalary: EUR 390 per day maximum (depending on your experiences)Location: Europe (Belgium)DESCRIPTIONTalent Acquisition Specialist Remote role, Full-timeResponsibilities: Take responsibility for the entire recruitment processWork closely with line managers to create job descriptionsMaintain and update the...

  • Analytics Specialist

    il y a 4 semaines


    belgium Oracle Temps plein

    Get AI-powered advice on this job and more exclusive features.Job DescriptionThe EMEA Analytics Specialists team is tasked with supporting the EMEA account teams in a diverse number of ways, ranging from answering tenders, running approach workshops, customizing demos, and building prototypes to directly supporting customers with specific requests. At this...

  • Talent Acquisition Specialist

    il y a 2 semaines


    Belgium Ntrinsic Consulting Temps plein

    Talent Acquisition Specialist Type of contract: Contract Salary: EUR 390 per day maximum (depending on your experiences) Location: Europe (Belgium) DESCRIPTION Talent Acquisition Specialist Remote role, Full-time Responsibilities: Take responsibility for the entire recruitment process Work closely with line managers to create job descriptions Maintain and...

  • Sr. Project Engineer

    il y a 4 semaines


    belgium The Specialist Group Temps plein

    Responsibilities:Develop and manage project scope, budget, and schedules.Coordinate engineering activities across disciplines.Ensure compliance with industry standards, codes, and client requirements.Liaise with clients, vendors, and internal teams to align project objectives.Oversee design reviews, risk assessments, and technical evaluations.Support...


  • belgium La Lorraine Bakery Group NV Temps plein

    International Marketing Specialist BreadAs International Marketing Specialist Bread, you will be responsible for executing & supporting LLBG’s short- and midterm Bread strategy. All of this with the objective of maximizing country, channel, and customer value creation next to consumer appeal, and thereby driving sustainable top and bottom-line growth for...


  • belgium KaVo Dental GmbH Temps plein

    Start of Contract: as soon as possibleKaVo Dental’s main offices are in Biberach, Germany, and the company has been one of the leading businesses in international dentistry for more than 110 years.Around 1,600 employees are united by a common goal: to develop, manufacture and successfully market innovative, high-quality treatment units, instruments,...

  • Product Manager

    il y a 3 semaines


    belgium The CRC SmartWasher Temps plein

    The role of the Product Manager is to be subject matter expert for the assigned products/segments. This position is responsible for developing and maintaining product profitability, positioning, placement & promotional activities for assigned product families.Some tasks that await you:Develop and implement multi-year product marketing plan including...

  • Sales Manager

    il y a 3 semaines


    belgium The Lignum Group Temps plein

    We are looking for a dedicated Sales Manager for the BENELUX market to help drive our client's business growth. If you're passionate about sales, skilled in building strong customer relationships, and motivated to achieve targets, we want to hear from you.Key responsibilities:Present, promote, and sell our high-end construction products to current and...

  • PROJECT MANAGER

    il y a 3 semaines


    belgium TN Belgium Temps plein

    As a Project Manager, you are responsible for the initiation, execution, and delivery of IT projects, from concept to implementation.Your role is to:Create project plans, execute them, and modify them when necessary to take into account changing needs and requirements.Identify the necessary resources (internal collaborators, subcontractors, suppliers, etc.)...

  • SAP Training Instructor

    il y a 3 semaines


    belgium Whitehall Resources Ltd Temps plein

    SAP Instructors needed!Whitehall Resources are on the lookout for SAP Training instructors to deliver ongoing training courses across a number of European countries. We are looking for instructors that can teach in languages such as English, Polish, Czech, French, and German, to name the most popular ones!Experience required:Experience delivering SAP Academy...

  • Engineering Delivery Manager

    il y a 4 semaines


    belgium Thales Group Temps plein

    Engineering Delivery ManagerLocation: Tubize, BelgiumThales people architect solutions at the heart of the defence-security continuum. Interoperable and secure information and telecommunications systems for defence, security, and civil operators, are based upon innovative use of radiocommunications, networks, and cybersecurity. We are groundbreaking new...

  • Innovation Operations Manager

    il y a 3 semaines


    belgium Innovatorcommunity Temps plein

    where innovation managers find and publish innovation jobs, services and eventsInnovatorCommunity.com is the world’s premier classifieds website for innovation practitioners.Search and find - or publish yourself for FREE - any Innovation Management related Job, Service, Event or relevant Resource!Use the Search field or narrow down your selection by...


  • belgium Abroad Work Temps plein

    Hours a Day Specialist to Manage Vacancy in Molenbeek-Saint-Jean, BelgiumWe are urgently hiring for a skilled specialist to manage this role for 4 hours a day.Conditions:University Qualifications: Bachelor’s degree in a relevant discipline; no experience required - open to students and career starters.Previous Experience: 3 to 5 years’ experience...