Service Delivery manager workplace, null
il y a 1 semaine
Nous recherchons un Service Delivery Manager pour renforcer nos équipes à Bruxelles. En tant que Service Delivery Manager, vous serez responsable de la supervision des équipes en charge du lieu de travail. Vous avez un vif intérêt pour l'informatique en général et formulez des solutions concrètes et appropriées. Votre approche est orientée client et transparente.
Vos responsabilités :
- Surveillance des fournisseurs externes, évaluation de leurs services et formulation et suivi des améliorations.
- Suivi des initiatives du groupe Equans, détection des changements dans le service et formulation et suivi de ces changements.
- Réalisation d'enquêtes de satisfaction initiées via notre outil ITSM.
- Surveillance des demandes, incidents et projets des équipes.
- Gestion du catalogue de services concernant les sujets liés au lieu de travail et rapports financiers.
- Responsabilité de l'équipe de gestion des demandes.
- Impression gérée.
- Traitement des demandes non standard.
- Collaboration avec l'équipe informatique locale au Royaume-Uni.
- Support de première ligne (service d'assistance), deuxième et troisième ligne.
- Support d'emballage et de configuration.
- Services d'échange et de support ainsi que gestion des stocks.
- Sécurité du lieu de travail et distribution de logiciels.
Le SDM Workplace est responsable de tous les services liés au lieu de travail et collabore avec le SDM Datacenter, le SDM Mobile & Data, le Gestionnaire des Incidents-Changements-Problèmes et le Gestionnaire d'Amélioration des Services. Les interactions avec les parties prenantes internes et externes font partie du travail, y compris le département central des achats.
Êtes-vous notre nouveau collègue?
- Antécédents techniques, certifications Microsoft Azure et une expérience avec ServiceNow sont des atouts.
- Diriger une équipe et favoriser la collaboration.
- Formuler des solutions concrètes pour améliorer le service en collaboration avec l'équipe.
- Communicatif, traduisant les besoins en solutions concrètes.
- Orienté client.
- Esprit d'équipe.
- Déplacements sporadiques en Belgique.
- Bilingue en NL et FR - EN est un plus.
Envie de relever les défis multi-techniques de demain?
Alors rejoignez dès à présent nos équipes d'experts, au sein desquelles vous pourrez exercer de nombreuses responsabilités et vos connaissances techniques mises en pratique. Et ce, dans un environnement de travail passionnant et innovant
Vous aurez également l'occasion de découvrir les technologies de demain afin d'aider nos clients dans les trois grandes transitions actuelles : la transition énergétique, la transition industrielle et la transition digitale.
Mais ce n'est pas tout, rejoindre Equans, c'est aussi :
- Un salaire compétitif, conforme à votre formation et expérience.
- De belles opportunités.
- De formation et de développement.
- Une assurance groupe, hospitalisation, invalidité.
- Des écochèques, chèques-repas, compensations de repas, frais de représentation, 13ème mois, pécule de vacances.
- Un abonnement social, voiture de société + carte carburant, camionnette + carte carburant, parking, plan de leasing vélo.
- Un smartphone avec abonnement, intervention internet.
- Des congés RTT, congés d'ancienneté, télétravail.
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