Workplace Support Engineer, Brussels
il y a 3 semaines
Voor een project in Brussel zoeken we naar een workplace support engineer.
Wat mag je verwachten?
- Het verzoek van de gebruiker opnemen in de juiste tool (telefoon, chat, walk-in, e-mail).
- Positioneer de kriticiteit volgens gedefinieerde roosters.
- Behandel vertraagde verzoeken zodanig dat ze binnen de MRT (Maximum Response Time) blijven.
- Het verzoek volgen totdat het antwoord is gegeven en de gebruiker ermee instemt dat het bevredigend is.
- Verzamel de informatie van de gebruiker en bepaal het probleem van de gebruiker door de symptomen te analyseren en het onderliggende probleem te ontdekken.
- De beschikbare mogelijke oplossingen sorteren en de meest geschikte toepassen.
- Computerconfiguratie.
- Oplossen van gebruikersproblemen.
- Toepassing van script of aangepast antwoord op de vraag.
- Bijwerken van de kennisdatabase.
Minimale vereisten:
- Je hebt een bachelor of gelijkwaardig door ervaring.
- Je communiceert vloeiend in het Nederlands, Frans en Engels.
- Je bent een teamplayer.
What’s in it for you?
Je stapt in de wonderlijke wereld van een groeiend IT-consultancybedrijf met een hart voor mensen. Verwacht geen koude IT-omgeving, maar eerder een gezellige, familiale sfeer waar jij als individu schittert als een eigenzinnige stukje code. Met al 15 jaar ervaring in onze rugzak, hebben we openheid, eerlijkheid en wederzijds respect tot kunst verheven. Bij ons geen 'one-shots', maar een duurzame relatie die langer meegaat dan een eindeloze loop in je code. Uiteraard voorzien we ook:
- Een aantrekkelijk bruto maandloon.
- Maaltijdcheques.
- Een maandelijkse netto vergoeding.
- Bedrijfswagen & tankkaart.
- Hospitalisatieverzekering.
- Een informele werksfeer met ruimte voor eigen initiatief.
- Persoonlijke aandacht en begeleiding waardoor je de mogelijkheid hebt om jezelf te ontplooien, certificaten te halen en je kennis te versterken.
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