Customer Service Sales Support, Antwerp
il y a 2 semaines
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Introduction
Shimano is a leading global manufacturer of cycling components, fishing tackle, and rowing equipment. We are dedicated to providing high-quality products and exceptional customer service to our clients worldwide.
We are seeking a motivated and customer-focused individual to join our team as a Customer Service Sales Support Employee. In this role, you will be responsible for providing excellent customer service, supporting sales activities, and ensuring customer satisfaction.
The Challenge
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist customers with product information, order processing, and troubleshooting.
- Support the sales team with order entry, tracking, and follow-up.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other departments to resolve customer issues and improve service quality.
- Provide feedback to management on customer needs, issues, and trends.
- Participate in training sessions to stay updated on product knowledge and customer service best practices.
What are we looking for?
- High school diploma or equivalent; a bachelor's degree is a plus.
- Previous experience in customer service or sales support is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to work independently and as part of a team.
- Passion for cycling, fishing, or outdoor activities is a plus.
What do we have to offer?
Shimano and its subsidiaries offer a pleasant, informal working environment with colleagues who work well together, and are proud to work for Shimano. Next to good working conditions, Shimano offers you the opportunity to work in a responsible and challenging position within a dynamic, international and ambitious environment. Together we want to win therefore we have a strong focus on team achievement.
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