Solutions Architect

Our mission at IXOPAY, a TokenEx Company, is to secure and optimize payments for global commerce. We’re building an integrated platform that optimizes payment transactions and protects payments data. For merchants who understand that payments are now a strategic function, IXOPAY is a complete payments optimization platform that delivers best-in-class tokenization and transaction routing. Unlike point solutions, IXOPAY delivers omnichannel tokenization, card lifecycle management, and routing via any payments service provider — giving merchants unprecedented control over their revenue and the competitive edge to thrive in global commerce. Position Overview We are seeking a highly skilled Solution Architect with a strong background in payments and data analytics to join our team. This key role will be focused on the growth of our newest IXOPAY solution, AI Payments Intelligence . In this role, you will work closely with customers to understand their business objectives and design data-driven solutions that enhance payment performance, cost efficiency, and data management excellence. Leveraging your deep knowledge of the payments industry, you will help customers optimize their payment strategies, improve conversion rates, manage risks, and gain actionable insights from their data. Position Responsibilities Serve as the primary technical advisor for customers, building trusted relationships and gaining a deep understanding of their business goals, data challenges, and strategic priorities within the payments landscape. Collaborate with customers to define data and performance requirements, designing tailored solutions that leverage IXOPAY’s AI Payments Intelligence, Orchestration, Universal Tokenization, and other solutions to optimize efficiency, cost, and conversion outcomes. Demonstrate in-depth expertise in IXOPAY’s AI Payments Intelligence, Orchestration, Universal Tokenization, and other solutions, showcasing how data insights and reporting tools can be utilized to enhance payment performance, detect anomalies, and support informed business decisions. Work closely with cross-functional teams—including Customer Experience, Product Management, Data Engineering, and Integration—to ensure seamless communication, technical alignment, and successful delivery of customer solutions. Assist in solution implementation, providing technical guidance on data integration, KPI configuration, and dashboard customization to ensure accurate and actionable insights post-deployment. Support customers with periodic value reviews or advisory services engagements, providing detailed reports and actionable recommendations on how to improve payment performance, optimize costs, and strengthen data-driven decision‑making. Support Product and Engineering teams by translating customer requests and insights into clear, actionable product functional requirements, ensuring that new features and enhancements align with real customer needs. Develop comprehensive training materials and documentation to empower customers and internal teams to effectively use IXOPAY’s AI Payment Intelligence, Orchestration, Universal Tokenization, and other solutions for payment performance monitoring and analysis. Gather and interpret customer feedback on solution performance, usability, and analytical depth, driving continuous improvement and innovation in IXOPAY’s product suite. Stay current with payments and data trends, including evolving industry standards, regulatory requirements, and emerging technologies in payment data analytics and risk management. Translate technical and analytical requirements into actionable specifications for internal stakeholders, supporting smooth transitions from onboarding to live production environments. Support the pursuit and maintenance of relevant certifications, including payment, data security, and privacy compliance standards, ensuring customer trust and operational excellence. Position Qualifications Bachelor’s degree preferred in Computer Science, Information Technology, Data Science, or a related field. 5+ years of experience in a Solutions Architecture, Technical Consulting, Payments Analysis, Data Analysis, or Payments Management role—preferably within the payments or financial technology sector. Prior experience as a payments analyst or data analyst is strongly preferred, with a proven ability to turn complex data into actionable insights. Previous experience working for a merchant, payment service provider, or acquirer is preferred. Demonstrated success in customer-facing roles, with strong communication, relationship-building, and presentation skills. Ability to translate complex technical and analytical concepts into clear, business-oriented solutions that drive measurable outcomes. Strong problem-solving mindset, with a passion for innovation and continuous improvement. Familiarity with agile methodologies and modern project management practices. Willingness to travel occasionally (up to 25%) for customer meetings, workshops, or team collaboration sessions. Based in Munich (preferably) or elsewhere in Germany or in Vienna, AT – this is a remote-friendly position, offering flexibility to work fully remotely or from our Munich location as desired. #J-18808-Ljbffr