ServiceNow Team Lead

il y a 2 semaines

Bruxelles, Région de Bruxelles, Belgique Sopra Steria Group Temps plein

Sopra Steria offers tailored, end-to-end corporate technology and software solutions to help clients make bold choices and deliver results. Successfully so With more than 56.000 colleagues in 30 countries, we rank as Europe's leading digital solutions provider. Some of the most successful companies in Europe rely on our technology due to our commitment to innovation, collaboration, and value in business development.

The world is how we shape it. Let's shape it together.

Job Description

Sopra Steria is seeking a ServiceNow Evangelist/Ambassador to represent the ServiceNow community within Sopra Steria BeNeLux. This position is key in enhancing our ServiceNow expertise and expanding our presence in the BeNeLux ServiceNow Market. Next to sharing your ServiceNow passion and vision with our different business lines, prospects and customers, you will be part of the ITSM team with responsibility for designing, implementing and maintaining our own ServiceNow platform and ServiceNow customers with their IT service management needs.

Scope/Responsibilities

  1. Grow a team of specialised ServiceNow consultants within the Benelux market.
  2. Be active in the ServiceNow community and share your passion with other business lines and customers.
  3. Provide functional and technical guidance and support to the ITSM team and its customers across various ServiceNow modules such as ITSM, CSM, ITOM, ITAM, App Engine and Automation/Workflows.
  4. Lead the transition and/or integration from legacy ITSM platform(s) to ServiceNow.
  5. Design, integrate and architect ServiceNow solutions/modules to meet business requirements.
  6. Define and manage ITSM processes utilizing ServiceNow (Incident & Service Request Management, Problem Management, Configuration Management, Change Management and Release Management).
  7. Manage functional and technical documentation for ServiceNow configuration and customizations.
  8. Perform stakeholder management with ServiceNow customers to ensure service governance, quality, continuity, and performance.
  9. Stay updated with the latest ServiceNow features and best practices to maintain knowledge and expertise within the ITSM team.
  10. Actively contribute to leading practices and share expertise related to the ServiceNow platform.
Qualifications
  1. Bachelor's or master's degree in Computer Science, Information Technology or a related field.
  2. 8+ years of experience with ServiceNow – Strong knowledge of ServiceNow modules including ITSM, CSM, ITOM and CMDB.
  3. 5+ years of experience in senior consultancy and architecture roles.
  4. ServiceNow certifications (CSA/CIS) with proven experience leading architecture and design in large scale programs.
  5. Strong experience in managing ServiceNow implementation projects and overseeing the migration from legacy platforms to ServiceNow.
  6. Experience with ServiceNow Workflows, Automations and Integrations.
  7. Ability to translate complex business requirements into functional/technical ServiceNow solutions.
  8. Solid knowledge of ITIL processes and best practices.
  9. Experience leading and collaborating with teams across local, nearshore and offshore locations.
  10. A clear passion for ITSM tools such as ServiceNow.
  11. A commercial mindset to support bids and business opportunities.
  12. Strong communication, explanation, and presentation skills.
  13. Excellent problem solving and analytical skills.
  14. Fluent in English and Dutch/French.
Additional Information

Our employees are known for making bold choices and delivering results. Work among high-level professionals at the forefront of corporate software solutions and innovation at Europe's Leading Digital Service Provider.

We offer a generous employee benefits package that includes:

  1. A variety of perks, such as mobility options (including a company car), insurance coverage, meal vouchers, eco-cheques, and more.
  2. Continuous learning opportunities through the Sopra Steria Academy to support your career development.
  3. The opportunity to connect with fellow Sopra Steria colleagues at various team events.

People are the cornerstone of our success. That's why we aspire to be bolder together. Our goal is to build high-functioning teams and healthy team environments that inspire and help each other to deliver excellence for each of our customers.

Excited about this job opportunity? Ready to shape the world with us? Great We are looking forward to your application

Want to know what happens next?

The recruitment process typically begins with the first step, where the recruiter screens candidates based on their qualifications and fit for the role. This is followed by the second step, where candidates undergo more in-depth evaluations, including technical assessments and an interview with the hiring manager to assess both technical skills and team compatibility. The following steps involve the company reviewing feedback and aligning on a potential offer. Finally, in the final step, the candidate receives a formal job offer.

______

Sopra Steria is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, ancestry, nationality, color, family or medical leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, gender (including pregnancy), sexual orientation or any other characteristic protected by applicable local laws, regulations and ordinances. We foster a work environment that is inclusive and respectful of all differences.

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