Senior Incident Analyst
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We’re looking for a senior incident analyst to resolve transactional message-exchange incidents in the Belgian energy market. You’ll analyse impact, define recovery actions and coordinate fixes with IT providers and market participants.
What you’ll do
- Analyse incidents and their impact on systems and market participants.
- Create, document and execute workarounds and recovery actions.
- Coordinate incident resolution with IT providers, DGOs, TSOs and suppliers.
- Share solutions and maintain the knowledge base.
- Identify recurring incidents for problem and change analysis.
- Follow incident procedures and check service quality.
What you bring
- At least five years' relevant experience in incident analysis.
- ITIL Foundation Certificate and Scrum Master or Product Owner certification.
- Three years in message exchange: Structure, Rectification, Measure and Cross.
- Three years' experience in the Belgian energy market.
- MIG6 and/or MIG DGO knowledge.
- SQL query writing, modification and execution; data analysis.
- Five years defining business and functional requirements, including BPMN modelling.
- Five years managing third-party IT service providers.
- Experience developing and managing escalation procedures.
- Incident ticketing tools such as TopDesk, Jira or ServiceNow.
- Azure DevOps and user story creation.
- Dutch or French (C1), with the other national language at B2.
- English (C1).
Nice to have
- Five years as a functional analyst.
- Experience with a project methodology.
- Knowledge of the underlying database structure and linked applications.
- Status reporting experience.
Good to know
- Occasional travel to other sites or third-party premises.
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