Business Analyst

il y a 2 semaines


Brussels, Belgique OneSource Consulting Temps plein

Job Title: Business Analyst Document ManagementLanguages Required: Dutch and FrenchWork Location: Brussels, VLG (Hybrid, 2-3 days/week)Contract Duration: As soon as possible - 30/06/2026Job Description What exactly do you do as a Business Analyst?Analyzing our processes related to security and ITSM, among other things, and identifying opportunities for improvementCollecting, intrpreting and documenting business needs in both Dutch and French.Collaborate with stakeholders to gather, validate and help translate needs into concrete solutions.You translate input from stakeholders into clear work instructions and documentation.You support the implementation of new processes and rules, also outside the IT department.You contribute to the design and optimization of ITSM processes by translating them into practical workflows and contributing to the configuration of the ITSM tool. You also monitor the impact of changes and contribute to service-oriented metrics and dashboards.You act as a bridge between business and IT and contribute to efficient collaboration.You think proactively and can convert half a sentence into a fully thought-out document.You ensure that the documentation is in order as soon as a task is completed.What skills do you need to start in this job?You have at least five years of experience as a business analyst or in a similar role.You have an excellent knowledge of both Dutch and French, both spoken and written.You have strong analytical skills and the ability to analyze and solve complex problems.You have a proactive attitude and the ability to work independently, with a strong focus on results.You have knowledge of service management and/or ITIL.You work independently, in a structured manner and think along with the team.You have excellent communication skills and the ability to communicate effectively with different stakeholders.Required SkillsAnalyticsDocument Management SystemStakeholder Management


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