On-boarding Manager

il y a 2 semaines


Bruxelles, Région de Bruxelles, Belgique Engineering International Belgium Temps plein

We are seeking a skilled Onboarding Manager to be added to our multi-cultural team, with a hybrid-working method based in Brussels.

This role focuses on managing customer relationships and driving the adoption of digital solutions by overseeing stakeholder engagement, resolving concerns, and ensuring effective communication.

Responsibilities include:

  1. Customer relationship management aiming at the adoption of digital solutions
  2. Creation of stakeholder maps or similar as well as adoption dashboards and reports
  3. Contributing to the success of digital projects by keeping stakeholders updated to ensure their adoption of digital solutions
  4. Identifying and documenting the services/requirements needed to ensure stakeholder satisfaction
  5. Assistance in Business cases, Vision documents, and Project Charters
  6. Assistance in the implementation of the organization change management strategy and processes
  7. Risk analysis
  8. Managing communications and defining strategies to increase results in line with defined adoption targets (from awareness to action)
  9. Assisting the helpdesk function by providing relevant knowledge in the policy areas within his/her area of responsibility
  10. Reporting to relevant structures

Required Skills & Expertise:

  1. Good knowledge of information systems matters
  2. Knowledge of customer relationship management practices and tools
  3. Knowledge in using tools to build stakeholder maps
  4. Knowledge of large organizations' administrative business processes
  5. Experience in the use of Atlassian collaborative tools (e.g., Confluence and Jira) and Microsoft Office

Professional Experience:

Minimum of 10 years of professional experience in IT.

This position provides a dynamic environment where you can apply your communication skills, problem-solving, and project management skills to influence business decisions related to innovation and stakeholder engagement.

If this position sounds interesting, we are eager to receive your CV

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology

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